The player from Germany is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Casino - Player’s struggling to withdraw his winnings.
Amount: €807.7
Vulkan Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Vulkan Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Dear Sirs and Madames,
I registered at the Vulkan Casino today. Deposited 700 euros and won 107.70. Then I wanted to debit 100 euros. Allegedly the debit worked - but my credit is still 807.70 euros in the casino. Then I tried to chat with customer service. A disaster!!! This Victoria doesn't understand anything and doesn't provide any reasonable information. Probably a BOT !!
I have now arranged the debiting of the total of 807.70 euros on my master card and my bank - still 807.70 euros in the casino. At least now I have a transaction overview. I also legitimized myself through photos and documents.
Automatic translation:
Public
Public
4 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I understood that you have provided the required documents for the account verification, but could you please advise if you have received any confirmation regarding a successful verification. Was the whole process of the verification completed successfully? Furthermore, could you please advise if this complaint is filed under the correct casino, as Vulkan Casino is closed in our system https://casino.guru/vulkan-online-casino-review.
Please forward me a link of the casino home page. Thank you very much in advance. I hope we will be able to help you resolving this issue as soon as possible.
Best regards,
Petronela
