HomeComplaintsVulkan Casino - Player complains about maximum cash out rule.

Vulkan Casino - Player complains about maximum cash out rule.

Amount: €1,300

Vulkan Casino
Safety Index:Low
Submitted: 08 Nov 2020 | Case closed : 23 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is highly dissatisfied with promotional maximum cash out rule. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Hello,


I deposited 35 euros and got a bonus for it. With the bonus I went up to around 1400 euros, suddenly my balance was reduced to 150 euros. Apparently there is a limit on winnings with a bonus of 150 EUR? I've never heard that before, I know you have to implement it x, I have too. But I consider a profit limit to be a massive fooling around the customer. I hope for your help


Thank you

Automatic translation:
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Public
4 years ago

Dear Matthias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru.

Additionally, please forward casino website link, just to make sure that we have the right Vulkan Casino.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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3 years ago

Dear Matthias,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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