The player from Canada reported that their account at Vulkan.bet had been closed and $250 confiscated on the grounds of rule 11.8 violation. The player clarified that the issue was related to sports betting, not casino games. However, we informed the player that we lacked the expertise to handle sports betting disputes and did not have a dedicated department for such issues at that time. Consequently, we were unable to assist in this matter and the complaint was rejected.
Vulkan.bet Casino - Player's account unjustly closed and winnings confiscated.
Amount: Can$250
Vulkan.bet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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9 months ago
117Vulkan.bet closed my account and stole the $250 therein for the following state reason: "Your account has been blocked for breaching rule 11.8 (A player using a strategy, during which he first makes large bets from a real balance (bets on sports, live dealers, virtual sports, etc.) and then switches to casino games to further wager the bonus balance, will be immediately deprived of the current real and bonus balances as well as may get blocked for abuse of bonuses in order to obtain a positive result.). You are banned from creating a new account and playing on our website. Any new accounts you register will be blocked.
Yours sincerely, Joseph
Vulkan.bet Support Team Member"
I have never played a casino game at 117Vulkan.bet.
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9 months ago
Dear saschaparuk,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which exact bonus did you activate and play?
- What did you mean by: "I have never played a casino game at 117Vulkan.bet."?
If there’s any relevant communication, please forward it to petronela.k@casino.guru along with your game history.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
1 - Their first-time deposit bonus for sportsbook.
2 - I only used their sportsbook. I have never used their "casino" as their allegations suggest.
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8 months ago
Thank you, saschaparuk, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
