HomeComplaintsVulkan.bet Casino - Player's account has been closed following a big win.

Vulkan.bet Casino - Player's account has been closed following a big win.

Amount: 10,000 zł

Vulkan.bet Casino
Submitted: 13 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

2d 4h 46m 58s

Case summary

The player from Poland has a long-standing account with Vulkanbet but faces a ban shortly after winning €2500 on a game. The player is unable to withdraw the funds due to the account ban.

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I Have so long account on this casino and dont Think i will have any problems with they but...

When i win today a good cash on Extra Juicy megaways and want to withdrawal this money they accept it and 30 min later my account was banned.

Seriously vulkanbet ? I have acc here 3 years and never have problems like this on any casino... 2500 €...


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Dear matrix0299, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Do you use any VPN or IP-masking software to access the casino website? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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Hi

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?


Well, i play only on my phone with mobile transfer so its not possible. But from WiFi on home it could be


Could you please advise if you have passed the KYC verification?


Yea... i do deposit so many Times..


Did you accumulate your winnings with or without an active bonus?


Without


Do you use any VPN or IP-masking software to access the casino website?


Sometimes i use DNS changer.

Casino Guru is examining the case

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