Vulkan.bet Casino - Player's account and funds confiscated due to alleged violation.

Dear User,

Your account has been blocked for violating rule 10.5 (In the event that the Company suspects that you may be involved in or have been involved in fraudulent, illegal or inappropriate activities, including, without limitation, money laundering activities, or behavior contrary to the Terms, your access to the services may be terminated immediately and/or your account blocked.) If your account is terminated or blocked under such circumstances, the Company is under no obligation to refund any funds that may be in your account. The Company will have the right to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and any suspected activity of being illegal, fraudulent or inappropriate and you will fully cooperate with the Company to investigate any such activity.). You are prohibited from creating a new account and playing on our site. Any new accounts you register will be blocked.

Sincerely, Joseph

Member of the Vulkan.bet support team

I RECENTLY RECEIVED THIS EMAIL FROM THE COMPANY vulkan7.bet/en

WHERE THEY INFORMED ME THAT MY ACCOUNT HAS BEEN PERMANENTLY CLOSED UNDER ALLEGATIONS OF VIOLATING THIS TERM 10.5, WITHOUT ANY EXPLANATION, ACCORDING TO THEM I HAVE NO RIGHT TO WITHDRAW ANY BALANCE AMOUNT WHICH IS AROUND 10700 REALS AND I EVEN DON'T HAVE THE RIGHT OF REFUND OF DEPOSITS WHICH ARE AROUND 26000 REALS.

Dear uarlei,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan.Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear uarlei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.