The player from the Czech Republic had trouble reaching the Casino as their page was unresponsive and there was no response to the player's email. The player had a verified account and mostly played slots. He reported regular winnings and previously functional casino support. The Complaints Team attempted to clarify the situation and extend the timer for response, but due to the lack of further communication from the player, we had to reject the complaint. The investigation could not proceed without the necessary information from the player.
Vsaď A Hrej Casino - Player's lack of communication with the casino.
Amount: 4,000 Kč
Vsaď A Hrej Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
Translation
I have an account with 7signs casino, but the page is unresponsive and there is no reply to my email
Automatic translation:
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9 months ago
Dear martinstasek26031987,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
- Is this the correct URL of the casino website?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Translation
The account is verified winnings we went to the account regularly casino support worked like when and I mostly played slots here
Automatic translation:
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8 months ago
Hi martinstasek26031987,
Thank you for your email.
- Am I correct in understanding that the complaint should be switched to 7Signs Casino instead of the one initially selected when submitting the complaint?
Looking forward to hearing from you.
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8 months ago
Dear martinstasek26031987,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
