VooZaZa Casino - Player's withdrawal is significantly delayed.

Hi there i Requested a withdrawal on oct 8 2023 still hasn’t been processed so this is going on the 3rd week now. I feel like this is way to long also the withdrawal method is bank wire so that is gonna take extra long to reach to me. Live chat keeps Sayin they have forwarded to financial department to process it but nothing they say they have to much work. So please can u help appreciate thanks.

Hello Shyne30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VooZaZa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi there I was verified since September 2023 don’t remember exact date since they don’t send you email when account is verified. I used a deposit bonus. I spoke to live agent yesterday they said they have forwarded to financial department about my cashout.

Helo any updates what is going with this situation???

Hello Shyne30 and thank you for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Shyne30,

I've just reviewed your case and am sorry to hear about this issue with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when it replies.

Dear VooZaZa Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? What is the reason for delaying the processing of the player's withdrawal request?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Shyne30,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia