VooZaZa Casino Review

Name: VooZaZa Casino Review
Item: VooZaZa Casino
Rating: 3.2
Author: Kristina Underwood

3.2/10Safety Index Very low by Casino Guru

Browse recommended casinos

Accepts players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

200% up to €500Bonus T&C

Warnings (1)

Important (1)

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Show company details

Payment methods

Show all (10)

Withdrawal limits

per month

€8,000

per week

€2,000

Owner Big Game Freaks Limited

Established 2023

Estimated annual revenues

< $1,000,000

Licensing Authorities

Casino operates without an official license!

OverviewBonuses3User reviews24Safety Index explainedDiscussion73Payment methods10

Warning:No Reaction Policy for complaints

This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

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VooZaZa Casino Review

We've thoroughly reviewed VooZaZa Casino and gave it a Very low Safety Index, which means we don't consider it a safe casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, VooZaZa Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

VooZaZa Casino is operating without a valid license.

We currently have 15 complaints about this casino in our database. Because of these complaints, we've given this casino 2,675 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Based on the information we've collected and assessed in our VooZaZa Casino review, it has a Very low Safety Index. We don't recommend playing at it and strongly advise you to stay away from it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

200% up to €500Bonus T&C

Payment methods

Show all (10)

Withdrawal limits

per month

€8,000

per week

€2,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

All languages (3)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers
Show all (28)
Game providers (28)

Positives

Players can deposit in crypto but play in FIAT
Casino accepts players from many countries
Live dealer games are available

Negatives

Live chat support is not available 24/7
Low withdrawal limits

Interesting facts

Brand new casino that hasn't been proven by time
Small international casino

Author & Guarantor: Kristina Underwood Last updated: 24 May 2023 Anything incorrect or missing? Let me know

VooZaZa Casino bonuses

Browse all bonuses offered by VooZaZa Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of VooZaZa Casino

This is a place to share experience with VooZaZa Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 24 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

casinoswe

Novice

• 2 months ago

After over 2 months of pending withdrawal after being verified they canceled my withdrawal and now its not even showing in history. They turned off the chat and never answered emails. Its just a scam, dont play at this casino.

No withdrawals

mmgg33441

Junior Adept

• 4 months ago

I've played the game several times over the past two months and was able to withdraw money twice.
When you receive a bonus, there is a withdrawal limit (10 times the deposit amount), but the wagering requirements are not bad.

I applied for $500 for my third shift last weekend, but it hasn't been withdrawn yet. (Before that, the money was withdrawn within 24 hours)
Chat support is currently unavailable.
*This is an error message asking you to check your internet connection.
However, I keep getting sent information about great promotions one after another.
It seems that withdrawals only operate on weekdays.

I will update my evaluation once I am able to withdraw money.

Addendum 20230928 JST 0200 has been deposited.

Addendum 20231206
Withdrawals stopped after the last one that was withdrawn at the end of October or the beginning of November.
The last withdrawal request is 11/3.
I've been asking for a month, but the answer is always the same.
There is no contact with the financial sector.
I don't know what happened, but now I can't withdraw money along.
These casinos are still trying to raise money with some really great promotions.
I will post again if the money is withdrawn.

nice promotion
素敵なプロモーション

I can't withdraw money.
出金できない。

rboyce212

Junior Apprentice

• 5 months ago

HERE'S THE SCAM THAT THIS CASINO IS RUNNING:... It took me a while to figure out the scam at this casino, but I finally have a clear picture after 3 wks of my nightmare dealing with them. It's all about unsolicited cashback. This casino (like many others) offers cashback on the money you lose. Most casinos give you between 10%-20%, often with limitations on how much you can withdrawal. However, unlike most (if not all) other casinos, this casino has decided they will just add this cashback to your account w/out notification, w/out you requesting it...completely unsolicited. Which might sound great to some people...however, by them doing this, your entire balance is now considered part of this cashback promo & now you are limited to a withdraw maximum of 10x the cashback amount. Even if you had $100 or even $1000 in your account, if they added $8 cashback (without notifying you & without your permission), all of your $ in your account is now considered cashback promo money. If you try to withdrawal $ from your account, all of that $ including the funds in your account already & all of the winnings after will be capped at 10x the 10% cashback amount = $80. My $1500 withdraw was kept by the casino after they slipped in $8. They pocketed $1420...which is considered Grand Larceny & a FELONY! This is EXACTLY what happened to my account! BEWARE!!!! YOU HAVE BEEN WARNED!!! wish I had the same warning before depositing at this casino myself!
Sadly this was the third major issue I encountered over the course of one week. I’ve visited over 100 online casinos & this was the worst overall experience I’ve ever had. Customer support is very bare-bones 8 hrs of the day & doesn't exist at all the rest of the day. This is due to an error msg that appears when you try to send a msg during non-live chat hours that claims the user is having connection issues preventing you from sending a message. I discovered this after waiting several hours for my bitcoin deposit to show in my acct after it was approved & confirmed. It took several msgs over the span of 3 days & assistance from www.lcb.com casino rep to finally get my deposit posted. This despite that I had the hash # for the transaction & all the info needed for them to confirm my deposit.
The second issue I ran into was a technical glitch or system error that I thankfully caught quickly after noticing that my balance was much lower than it should have been after a nice win. I caught it right away & had the history info from the game itself to back me up. Of course the live chat agent that I was surprisingly able to get in touch with at the time, wouldn't or couldn't do anything & just told me they would "send it to time" for review. They couldn't tell me how long or who to contact & they didn't or wouldn't provide me with any contact info or a reference number. I could only find out by continuously checking in with live chat to find the resolution...& I guess I was supposed to explain it every time to the live chat agent & hope they knew what i was referring to. It took another 3 days before I finally received an email notifying me that a credit was issued to my acct for the missing funds. Lastly, I’ve said enough about the withdrawal experience, but wanted to point out that it took them over a week to deny my withdraw request when they advertise all over their website that it's 24-hr processing of payments for verified accounts…& I was verified before I even started playing. That's how long they scrutinized my account looking for a reason to NOT pay my withdrawal request. ALL OF THE TIME WITHOUT A SINGLE EMAIL OR PHONE CALL or …even a confirmation of the request. The only communication I had was the live agent (when available) who would only say they have nothing to do with billing & can't confirm or deny anything.
=!=!=UPDATE=!=!=!=
This is a follow-up to my previous review. I'm happy to say that the casino (one day after I sent them the link to my posted review here on GURU), contacted the rep that was following up on my complaint...his msg to me:
"After a very detailed review by the whole mgmt of VooZaZa Casino the result is positive & you will be paid the whole amount of $1420.
They said that you can expect the funds tomorrow. "
This detailed review of my account lasted about 30 days...or you could say it lasted 24 hours after I emailed them an example of how serious I was about making sure everyone found out what happened to me. And the funds were in my account the next day. I can't say I would change the content of my review (it's just a record of what I experienced after all), but I am happy they finally came to their senses & did the right thing. I bumped them up from Very Negative to Negative.
But for those of you in my situation, maybe there's hope yet!

reasonable selection of games and gaming providers
minimum bet amounts for some live games (like Mega Ball) are lower than many other online casinos.

NO Communication from anyone besides live agents
All slots are tight, tight, tight...good luck winning with slots here.
PAYOUTS are NOT the advertised 24 hours...if you get one at all.
CASHBACK THEFT SCAM to keep customer funds
Confirmed bitcoin transactions take multiple days to get posted.
Glitchy system did not payout correct...long wait for the refund.
Live Chat agents are very rude and most unhelpful.

artuurio

Apprentice

• 6 months ago

One of my worst experiences on a no-deposit bonus. I got a no-deposit code from a referral website, got the spins and had won a bit. The winnings could be wagered without deposit, but any game i open it error. Also the website hangs and loads non-stop, filter does not work, show only 2-10 games by each provider.
Many games won't load or just show blank screen.
When i try to look for deposit methods it just show blank screen, like nothing there.

Easy web interface
Responsible gambling limits
Easy bonus and wagering menu

Blank deposit menu
Many games don't load
Glitchy website

BurnTimeTv

Novice

• 6 months ago

Complete scam, depo'd and won money now they will not verify my account. Same docs all the other casinos use to verify and yet they will not. CLEARLY they are doing this on purpose. 0 help from live support. STAY AWAY FROM THIS CASINO!!!

grotestorm

Junior Apprentice

• 6 months ago

I am not one for complaining and expect everything to always turn out fine nice casino good promotion very friendly chat service bonus rules well read a bit strict but if you know that it means that various payouts have been made very quickly but since September 19 payouts have been on hold Contacted chat several times, was very busy paying out but still nothing, 15 days later, such a shame, have been playing online for many years and finally came across a casino that felt good, that's what makes it so difficult, always assume the right thing.

games
chat ver kindly
bonus 10 times ? ok you have read
deposit
telegram promo

payout too long
communication payout

Bicunbicun

Advanced Novice

• 7 months ago

For me this is the worst Cadino in the existing world. The games crash, the page works very badly, the balance disappears from the account, this casino is hell

For me nothing
Para mi nada

Very bad
Muy malo

Mike_G

Advanced Novice

• 8 months ago

Worst experience. Tons of technical issues and support lacks any sense of being support. Design, deposit pages, and emails are exactly the same as BoGamba and Slootz.

looks scam to me

maroundarowiche78

Apprentice

• 8 months ago

This site have tehcnical issue you cant make account it says ivalidf name my friend also try but same thing

This site have tehcnical issue you cant make account it says ivalidf name my friend also try but same thing

This site have tehcnical issue you cant make account it says ivalidf name my friend also try but same thing

obctbcacc

Novice

• 9 months ago

I did not receive a confirmation e-mail. I go to to support and talk to "Mario" and ask if they can resend me the confirmation mail. Suddenly he just out of the blue closes the chat. I reopen the chat and ask again, but I get a generic answer: "I don't send email." I forgot what I answered to that, but he replied with "Read carefully again, I don't send emails"

Is that how you treat potential customers? By scaring them away. Stay away from these guys, they don't want customers lol.

No positives, as I didn't even get to create an account

Doesn't want new customers
Annoying chat

SusieQ

Junior Apprentice

• 10 months ago

Games are not working on this site, when I contacted support I received a response that they dont track ip or data.. Completely missed solving anything. No live support

Lots of games and gaming providers

Most games dont open at all across all service providers. Tried many never establishes a connection. No error message is ever seen. Is this a legitimate casino? Licensed?

James4554

Novice

• 10 months ago

It Took 2 days to get my verification approved and and another 1 day until I had my winnings on my crypto account.
I cannot comment on the Bonus because I play without Bonuses Games they have plenty but no pragmatig games and no Elk yet (according to Support they will get more games soon) Lets hope this will happen soon.

Verification works
600 euro cashout
Games work ok
RTP OK (Normal)
LTC Deposit

no pragmatic play and no ELK yet in this casino

costelo

Advanced Novice

• 10 months ago

Omg is probably the worst site i ever seen . I have deposit 40 euros with the welcome bonus 200% , so i have 120 euros . I spin , i have absoluty nothing and down to 80 euros , and at this moment , surprise ! My bankroll down automaticaly at 0 euro lol ! Firt time i ee a joke like that . I go on chat live and the guy tell me its in the rules blablabla . This is no sense . Please guys DON'T DEPOSIT 1 euro here . They are just scammers , shame on this casino ....Plz guru casino , down the evaluation to 0 , they are a fraud , how the notation can be at 7.2 seriouly ...

nothing , probably the worst casino i have never seen , they are just scammers ....

scammers , you will just lose your money if you deposit here . Thats a shame ...

Doedel14

Junior Apprentice

• 10 months ago

Here it is stated that the bonus balance can only be played when the real money balance is gone.
It is not so. If the real money balance is gone, the bonus or bonus balance will also disappear

very very bad
sehr sehr schlecht

RS200

Senior Apprentice

• 11 months ago

Really nothing works on the website. Most games I cant play as a Dutch player. The games that I can play don’t load from the main page. I have to click search and find the game to play and only then its loading.

Verification page doesn’t work, could only upload 1 document after that it wasn’t working any more. Wrote an email to support with the documents but the answer was upload them on the website. Again told them that it wasn’t working but no answer (to be fair that was a couple of hours ago)

You can’t save favorite games and there a no "last played" games so every time you have to search the game.

Limit/self-exclusion page is not working.

Didn’t take the bonus because the bonus terms are ridiculous. (also strange that the bonus terms mention games from providers they don’t have)

Many leading providers not available.

Sorry but nothing positive about this casino.

sorry nothing

see review

Safety Index of VooZaZa Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of VooZaZa Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low3.2/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Warning:No Reaction Policy for complaints

Other factors

Operates without a license
Low withdrawal limit: €8,000 / month

Complaints about VooZaZa Casino and related casinos (20)

20All0Opened15Not solved3Solved2Rejected

Complaints directly about VooZaZa Casino

Case closed Our verdict

Disputed amount: €3,000

Player's withdrawal is delayed.

The player from the Netherlands had experienced a delay in his withdrawal for two weeks. He had made multiple attempts to contact the casino, but the casino had consistently cited that they were busy with payouts. The player had successfully withdrawn from the casino in the past. The player's issue had been regarding a pending withdrawal of 2000 Euros, made on 22-09-2023, and another withdrawal of 1000 Euros made on 19-09-2023. The casino had suggested splitting the withdrawals to process them faster due to a backlog. Eventually, the player had confirmed that he received his pending payments. We had marked the complaint as 'resolved' after the player confirmed the receipt of his withdrawals.

Read moreRead less

Submitted: 05 Oct 2023

Resolved Our verdict

Case closed

Disputed amount: €800

Player’s struggling to complete account verification.

The player from the Netherlands is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Submitted: 07 Jun 2023

Show more complaints (+10)