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VooZaZa Casino Review

Casino closed

VooZaZa Casino has been closed and no longer operates.

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Big Game Freaks Limited
2023
< $1,000,000
Casino operates without an official license!
OverviewUser reviews24Safety Index explainedDiscussion73

Casino closed

VooZaZa Casino has been closed and no longer operates.

Browse recommended casinos
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
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VooZaZa Casino Review

Our expert casino review team has carefully analysed VooZaZa Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. VooZaZa Casino scored a substantial shortfall in fairness and safety, as reflected by its Very low Safety Index of 3.2. Proceed with reading our VooZaZa Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index of VooZaZa Casino – Is it fair and safe?

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of VooZaZa Casino, we read and assessed Terms and Conditions of VooZaZa Casino in-depth. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.

According to our approximate calculation or collected information, VooZaZa Casino is one of smaller online casinos. In proportion to its size, it has received complaints with a very high total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

To our knowledge, VooZaZa Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in VooZaZa Casino having a Safety Index of 3.2, which is a Very low value. We strongly recommend players to stay away from this casino and look for one with a higher Safety Index.

T&Cs of VooZaZa Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We did not find any unfair or predatory rules in the Terms and Conditions of VooZaZa Casino during our review.

VooZaZa Casino player complaints

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 15 complaints about this casino in our database. Because of these complaints, we've given this casino 2,675 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

VooZaZa Casino user reviews and feedback

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

VooZaZa Casino has a Bad User feedback score based on the 24 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Company information and licenses of VooZaZa Casino

VooZaZa Casino is in the ownership of Big Game Freaks Limited and has an annual revenue estimate greater than $1,000,000. This makes it one of smaller online casinos on our scale.

To our knowledge, VooZaZa Casino has not obtained a gambling license from any regulator.

Withdrawal limits, win limits, and payment method options

VooZaZa Casino supports 10 payment methods. This includes: SOFORT Überweisung, iDEAL, Bitcoin (BTC), AstroPay, Bank transfer, Instant Bank Transfer, Ethereum (ETH), Tether (USDT), Litecoin (LTC), Ripple (XRP).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits Win limits
EUR 2,000 per week No win limit
EUR 8,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. Languages and customer support options available at VooZaZa Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes
Spanish Yes Yes Yes
Russian No Yes Yes
German Yes Yes Yes

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at VooZaZa Casino, withdrawals, and other potential areas of concern. According to our tests and collected information, VooZaZa Casino has an average customer support.

Slots and casino games at VooZaZa Casino

VooZaZa Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Virtual sports, Other games.

The casino's game library includes titles from 28 providers. This includes Yggdrasil Gaming, Igrosoft, Thunderkick, Evoplay, Ezugi, Wazdan, Red Rake Gaming, Belatra Games, Leap Gaming, Boldplay, Turbo Games, Espresso Games, Macaw Gaming, Caleta Gaming, Spadegaming, G Games, Elbet, NetGaming, Kalamba Games, CT Interactive, Revolver Gaming, Triple Profits Games (TPG), DLV, Triple Cherry, Onlyplay, Zeus Play, XPG (xprogaming), Ka Gaming.

Bonuses and codes offered by VooZaZa Casino

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from VooZaZa Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to VooZaZa Casino bonuses.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (3)
English customer support
All languages (4)
English live chat
All languages (4)

Game providers
Show all (28)

  • Yggdrasil Gaming
  • Evoplay
  • Wazdan
  • Red Rake Gaming
  • Thunderkick
  • Igrosoft
  • Ezugi
  • Belatra Games
CASINO SCREENSHOTS
voozaza_casino_homepage_desktop
voozaza_casino_promotions_desktop
voozaza_casino_homepage_mobile
voozaza_casino_promotions_mobile

Positives

  • Players can deposit in crypto but play in FIAT
  • Casino accepts players from many countries
  • Live dealer games are available

Negatives

  • Live chat support is not available 24/7
  • Low withdrawal limits

Interesting facts

  • Brand new casino that hasn't been proven by time
  • Small international casino
Author & Guarantor: Kristina Underwood Last updated: 24 May 2023 Anything incorrect or missing? Let me know
Casino Bonuses (0)

VooZaZa Casino bonuses

Browse all bonuses offered by VooZaZa Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (24)

User reviews of VooZaZa Casino

This is a place to share experience with VooZaZa Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Bad

Rated by 24 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

• 9 months ago
After over 2 months of pending withdrawal after being verified they canceled my withdrawal and now its not even showing in history. They turned off the chat and never answered emails. Its just a scam, dont play at this casino.
  • No withdrawals
• 11 months ago
I've played the game several times over the past two months and was able to withdraw money twice.
When you receive a bonus, there is a withdrawal limit (10 times the deposit amount), but the wagering requirements are not bad.

I applied for $500 for my third shift last weekend, but it hasn't been withdrawn yet. (Before that, the money was withdrawn within 24 hours)
Chat support is currently unavailable.
*This is an error message asking you to check your internet connection.
However, I keep getting sent information about great promotions one after another.
It seems that withdrawals only operate on weekdays.

I will update my evaluation once I am able to withdraw money.

Addendum 20230928 JST 0200 has been deposited.

Addendum 20231206
Withdrawals stopped after the last one that was withdrawn at the end of October or the beginning of November.
The last withdrawal request is 11/3.
I've been asking for a month, but the answer is always the same.
There is no contact with the financial sector.
I don't know what happened, but now I can't withdraw money along.
These casinos are still trying to raise money with some really great promotions.
I will post again if the money is withdrawn.
  • nice promotion
  • I can't withdraw money.
• 1 year ago
HERE'S THE SCAM THAT THIS CASINO IS RUNNING:... It took me a while to figure out the scam at this casino, but I finally have a clear picture after 3 wks of my nightmare dealing with them. It's all about unsolicited cashback. This casino (like many others) offers cashback on the money you lose. Most casinos give you between 10%-20%, often with limitations on how much you can withdrawal. However, unlike most (if not all) other casinos, this casino has decided they will just add this cashback to your account w/out notification, w/out you requesting it...completely unsolicited. Which might sound great to some people...however, by them doing this, your entire balance is now considered part of this cashback promo & now you are limited to a withdraw maximum of 10x the cashback amount. Even if you had $100 or even $1000 in your account, if they added $8 cashback (without notifying you & without your permission), all of your $ in your account is now considered cashback promo money. If you try to withdrawal $ from your account, all of that $ including the funds in your account already & all of the winnings after will be capped at 10x the 10% cashback amount = $80. My $1500 withdraw was kept by the casino after they slipped in $8. They pocketed $1420...which is considered Grand Larceny & a FELONY! This is EXACTLY what happened to my account! BEWARE!!!! YOU HAVE BEEN WARNED!!! wish I had the same warning before depositing at this casino myself!
Sadly this was the third major issue I encountered over the course of one week. I’ve visited over 100 online casinos & this was the worst overall experience I’ve ever had. Customer support is very bare-bones 8 hrs of the day & doesn't exist at all the rest of the day. This is due to an error msg that appears when you try to send a msg during non-live chat hours that claims the user is having connection issues preventing you from sending a message. I discovered this after waiting several hours for my bitcoin deposit to show in my acct after it was approved & confirmed. It took several msgs over the span of 3 days & assistance from www.lcb.com casino rep to finally get my deposit posted. This despite that I had the hash # for the transaction & all the info needed for them to confirm my deposit.
The second issue I ran into was a technical glitch or system error that I thankfully caught quickly after noticing that my balance was much lower than it should have been after a nice win. I caught it right away & had the history info from the game itself to back me up. Of course the live chat agent that I was surprisingly able to get in touch with at the time, wouldn't or couldn't do anything & just told me they would "send it to time" for review. They couldn't tell me how long or who to contact & they didn't or wouldn't provide me with any contact info or a reference number. I could only find out by continuously checking in with live chat to find the resolution...& I guess I was supposed to explain it every time to the live chat agent & hope they knew what i was referring to. It took another 3 days before I finally received an email notifying me that a credit was issued to my acct for the missing funds. Lastly, I’ve said enough about the withdrawal experience, but wanted to point out that it took them over a week to deny my withdraw request when they advertise all over their website that it's 24-hr processing of payments for verified accounts…& I was verified before I even started playing. That's how long they scrutinized my account looking for a reason to NOT pay my withdrawal request. ALL OF THE TIME WITHOUT A SINGLE EMAIL OR PHONE CALL or …even a confirmation of the request. The only communication I had was the live agent (when available) who would only say they have nothing to do with billing & can't confirm or deny anything.
=!=!=UPDATE=!=!=!=
This is a follow-up to my previous review. I'm happy to say that the casino (one day after I sent them the link to my posted review here on GURU), contacted the rep that was following up on my complaint...his msg to me:
"After a very detailed review by the whole mgmt of VooZaZa Casino the result is positive & you will be paid the whole amount of $1420.
They said that you can expect the funds tomorrow. "
This detailed review of my account lasted about 30 days...or you could say it lasted 24 hours after I emailed them an example of how serious I was about making sure everyone found out what happened to me. And the funds were in my account the next day. I can't say I would change the content of my review (it's just a record of what I experienced after all), but I am happy they finally came to their senses & did the right thing. I bumped them up from Very Negative to Negative.
But for those of you in my situation, maybe there's hope yet!
  • reasonable selection of games and gaming providers
  • minimum bet amounts for some live games (like Mega Ball) are lower than many other online casinos.
  • NO Communication from anyone besides live agents
  • All slots are tight, tight, tight...good luck winning with slots here.
  • PAYOUTS are NOT the advertised 24 hours...if you get one at all.
  • CASHBACK THEFT SCAM to keep customer funds
  • Confirmed bitcoin transactions take multiple days to get posted.
  • Glitchy system did not payout correct...long wait for the refund.
  • Live Chat agents are very rude and most unhelpful.
• 1 year ago
One of my worst experiences on a no-deposit bonus. I got a no-deposit code from a referral website, got the spins and had won a bit. The winnings could be wagered without deposit, but any game i open it error. Also the website hangs and loads non-stop, filter does not work, show only 2-10 games by each provider.
Many games won't load or just show blank screen.
When i try to look for deposit methods it just show blank screen, like nothing there.
  • Easy web interface
  • Responsible gambling limits
  • Easy bonus and wagering menu
  • Blank deposit menu
  • Many games don't load
  • Glitchy website
• 1 year ago
Complete scam, depo'd and won money now they will not verify my account. Same docs all the other casinos use to verify and yet they will not. CLEARLY they are doing this on purpose. 0 help from live support. STAY AWAY FROM THIS CASINO!!!
• 1 year ago
I am not one for complaining and expect everything to always turn out fine nice casino good promotion very friendly chat service bonus rules well read a bit strict but if you know that it means that various payouts have been made very quickly but since September 19 payouts have been on hold Contacted chat several times, was very busy paying out but still nothing, 15 days later, such a shame, have been playing online for many years and finally came across a casino that felt good, that's what makes it so difficult, always assume the right thing.
  • games
  • chat ver kindly
  • bonus 10 times ? ok you have read
  • deposit
  • telegram promo
  • payout too long
  • communication payout
• 1 year ago
For me this is the worst Cadino in the existing world. The games crash, the page works very badly, the balance disappears from the account, this casino is hell
  • For me nothing
  • Very bad
• 1 year ago
Worst experience. Tons of technical issues and support lacks any sense of being support. Design, deposit pages, and emails are exactly the same as BoGamba and Slootz.
  • looks scam to me
• 1 year ago
This site have tehcnical issue you cant make account it says ivalidf name my friend also try but same thing
  • This site have tehcnical issue you cant make account it says ivalidf name my friend also try but same thing
  • This site have tehcnical issue you cant make account it says ivalidf name my friend also try but same thing
• 1 year ago
I did not receive a confirmation e-mail. I go to to support and talk to "Mario" and ask if they can resend me the confirmation mail. Suddenly he just out of the blue closes the chat. I reopen the chat and ask again, but I get a generic answer: "I don't send email." I forgot what I answered to that, but he replied with "Read carefully again, I don't send emails"

Is that how you treat potential customers? By scaring them away. Stay away from these guys, they don't want customers lol.
  • No positives, as I didn't even get to create an account
  • Doesn't want new customers
  • Annoying chat
• 1 year ago
Games are not working on this site, when I contacted support I received a response that they dont track ip or data.. Completely missed solving anything. No live support
  • Lots of games and gaming providers
  • Most games dont open at all across all service providers. Tried many never establishes a connection. No error message is ever seen. Is this a legitimate casino? Licensed?
• 1 year ago
It Took 2 days to get my verification approved and and another 1 day until I had my winnings on my crypto account.
I cannot comment on the Bonus because I play without Bonuses Games they have plenty but no pragmatig games and no Elk yet (according to Support they will get more games soon) Lets hope this will happen soon.
  • Verification works
  • 600 euro cashout
  • Games work ok
  • RTP OK (Normal)
  • LTC Deposit
  • no pragmatic play and no ELK yet in this casino
• 1 year ago
Omg is probably the worst site i ever seen . I have deposit 40 euros with the welcome bonus 200% , so i have 120 euros . I spin , i have absoluty nothing and down to 80 euros , and at this moment , surprise ! My bankroll down automaticaly at 0 euro lol ! Firt time i ee a joke like that . I go on chat live and the guy tell me its in the rules blablabla . This is no sense . Please guys DON'T DEPOSIT 1 euro here . They are just scammers , shame on this casino ....Plz guru casino , down the evaluation to 0 , they are a fraud , how the notation can be at 7.2 seriouly ...
  • nothing , probably the worst casino i have never seen , they are just scammers ....
  • scammers , you will just lose your money if you deposit here . Thats a shame ...
• 1 year ago
Here it is stated that the bonus balance can only be played when the real money balance is gone.
It is not so. If the real money balance is gone, the bonus or bonus balance will also disappear
  • very very bad
• 1 year ago
Really nothing works on the website. Most games I cant play as a Dutch player. The games that I can play don’t load from the main page. I have to click search and find the game to play and only then its loading.

Verification page doesn’t work, could only upload 1 document after that it wasn’t working any more. Wrote an email to support with the documents but the answer was upload them on the website. Again told them that it wasn’t working but no answer (to be fair that was a couple of hours ago)

You can’t save favorite games and there a no "last played" games so every time you have to search the game.

Limit/self-exclusion page is not working.

Didn’t take the bonus because the bonus terms are ridiculous. (also strange that the bonus terms mention games from providers they don’t have)

Many leading providers not available.

Sorry but nothing positive about this casino.

  • sorry nothing
  • see review
Safety Index explained

Safety Index of VooZaZa Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of VooZaZa Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low3.2/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

Other factors

  • Operates without a license
  • Low withdrawal limit: €8,000 / month

Complaints about VooZaZa Casino and related casinos (20)

20All0Opened15Not solved3Solved2Rejected

Complaints directly about VooZaZa Casino

Show more complaints (+10)
Discussion

VooZaZa Casino Discussion

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Payment methods

VooZaZa Casino payment methods

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