VooZaZa Casino - Player’s withdrawal is delayed from October.

Hello, i have problem with voozaza.com first to it they was delayed to verify my account but after 10 days they managed to verify.. anyway my withdrawal of 1400€ doesn't get approved from October4 pending. voozaza.com support to gmail doesn't answer at all. Live chat-----Sorry but we here do not process it and I'm sorry but can not help you more. It has been forwarded and hope now it will be done soon. I'm really sorry for your wait so long.--- i contacted them maybe 20 times alredy always same answers copy paste

Dear maxsas2008,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes is pending from October 4

They keep telling my they have backlog and they activity working to catchup

But over 1 month passed nothing happens always same answer.. to gmail support doesn't answer at all only live chat option and they don't help

Here last time i contact today answer always like this

Thank you very much, maxsas2008, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of VooZaZa Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi maxsas2008, 

I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your funds. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear VooZaZa Casino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please specify the reason why the player's withdrawal request has been pending for a month? Can you provide us with an accurate time frame when the player can expect the request to be finally processed?

I hope that you can assist in this matter. If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

I found it one gmail from casino where they still answering.

1234878435@tickets.helpdesk.com

Maybe it can help i hope

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear maxsas2008,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia