VoodooDreams Casino - Player’s bonus winnings have been voided.

Ich habe 50 Euro eingezahlt und 50 Euro Bonus erhalten.

Habe fleißig gespielt auf niedrigen Einsätzen also 0,2 bis 1 Euro.

Nachdem das Wagering durch gewesen ist (immerhin 3000€ umsatz)

Habe ich mit 2 € und 5€ Einsätzen gespielt. Am Ende sogar auf 10€ in crazy time 1.500€ geholt. Da war das wagering aber schon durch.

Munter weiter gespielt bis 500 € und dann auf auszahlung. Wurde nur mit dem Grund storniert ich hätte beim Wagern über 5 € bets gehabt. Hilfe angeschrieben und da wurde nur stumpf das selbe behauptet.

Richtiges abzock casino. Eines Tages fallen euch hoffentlich eure gierigen Hände aus ihr Bastarde.

Dear Andre,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://www.voodoodreams.com/en/bonus-terms:

„The maximum amount you are allowed to bet per spin when playing with a bonus is €5 / $5 / £5 / 50 SEK / 50 NOK / ₹ 500 per bet (or equivalent in any other currency) until the wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed, as well as purchasing bonus round features in games such as for example White Rabbit."

"When you claim a bonus, your deposited money + bonus money is turned into a "bonus balance".

"The bonus balance is locked until the either the wagering requirements have been met, your bonus balance is lost, the bonus time period expires or you choose to forfeit the bonus."

We always recommend placing a withdrawal after completing bonus wagering as all the play, until a withdrawal request is being placed, needs to follow bonus rules. Requesting a withdrawal equals to completing the bonus and its rules. Without requesting a withdrawal of your bonus winnings, all the winnings, even after wagering has been completed are tied to bonus rules.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to contact me you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Andre,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.