The player from the Netherlands had been waiting for a response from Voltslot.com regarding a refund request for two months, with no communication received up to that point. The player claimed that the casino was operating without a license to accept Dutch players and had failed to respond to his numerous emails. He had passed the full KYC verification. However, we had informed the player that we did not handle complaints related to licensing regulations and policies. As the casino's lack of a Dutch license was not a valid reason for a refund, we had decided not to proceed with further investigation into the case.
Voltslot Casino - Player's refund request has been ignored.
Amount: €3,000
Voltslot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
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3 months ago
Dear Casino Guru,
I have been waiting for a response from Voltslot.com regarding a refund request for the past 2 months, but I haven't received any communication from them so far.
Can you please help with this matter?
Thank you in advance.
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3 months ago
Dear Trustworthje,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Voltslot Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify the reason why you requested a refund from the casino?
Could you please confirm if you passed the full KYC verification?
Has the casino promised to return any balance to you? Please forward any relevant communication between you and the casino regarding this problem to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 months ago
Dear Veronika,
Could you please specify the reason why you requested a refund from the casino?
The casino is not holding a license to accept Dutch Players and promised me multiple times to come back to my e-mail but sadly no response.
Even though the casino is advertising on a affiliate website to avoid the CRUKS register (A register for problem gamblers) which i got registered on.
Could you please confirm if you passed the full KYC verification?
Yes i did.
Have sent last year about 20 / 30 e-mails but sadly no response.
Looking forward of hearing from you.
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3 months ago
Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
In this case, we are unable to help you. I can only recommend you do better research next time and play only in the casinos licensed in the Netherlands.
Please let me know if there is anything else I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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3 months ago
Dear Veronika,
Could you atleast ask the casino to get in touch with me?
Thats all I'm asking thanks
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3 months ago
I'm sorry, but as the absence of a Dutch license is not considered a valid reason for requesting a refund from the casino, there will be no further investigation into your case.
This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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