The player from the Netherlands had made a deposit 5 days ago that had not been credited to his account. His account was now blocked, and he doubted the explanation of a technical problem given by the casino, seeking a refund of his money. The Complaints Team had advised him to contact his payment provider for investigation but was unable to assist further due to his lack of response. Consequently, the complaint was rejected.
Voltslot Casino - Player’s account has been closed after a failed deposit.
Amount: €43
Voltslot Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Sensitive attachment
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3 months ago
I have made a deposit 5 days a go but it’s never credited to my account and now the have blocked my account
the are lying and lying that there is a technical problem but I don’t believe this i want my money back. Thanks for the help
Public
Public
3 months ago
Dear ftmgymm8cn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
3 months ago
Have you contacted your bank and asked about the status of your deposit? Please let me know.
