HomeComplaintsVolcano Casino ME - The player's complaining about withdrawal.

Volcano Casino ME - The player's complaining about withdrawal.

Amount: €220

Volcano Casino ME
Safety Index:Above average
Submitted: 14 Sep 2021 | Resolved : 21 Sep 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player's been waiting for his withdrawal for over 2 weeks from the casino. The complaint was resolved after the player received her winnings from the casino.

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3 years ago
Translation

Goodnight. I've been waiting for more than 15 days. And they only know how to answer that it's late and I have to wait.

Automatic translation:
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3 years ago

Hello Helena,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Volcano Casino. Please allow me to ask you a few more question as based on your description we are not able to build up a case with the casino.

So could you please clarify what's been taking 15 days? Are you waiting for your withdrawal? Are you verified in the casino? Have you played with any bonus money in the casino?

Please let us know as much information as you can. Looking forward to your answer.

Regards,

Nick

Casino.guru

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3 years ago
Translation

Good afternoon.

Thank you in advance for your attention. After several complaints my case was resolved.

Automatic translation:
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3 years ago

Dear Helena,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trobule in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru

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