The player's been waiting for his withdrawal for over 2 weeks from the casino. The complaint was resolved after the player received her winnings from the casino.
Volcano Casino ME - The player's complaining about withdrawal.
Amount: €220
Volcano Casino ME
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Volcano Casino ME has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Goodnight. I've been waiting for more than 15 days. And they only know how to answer that it's late and I have to wait.
Automatic translation:
Public
Public
3 years ago
Hello Helena,
Thank you for submitting your complaint and I'm really sorry to hear about your issue with Volcano Casino. Please allow me to ask you a few more question as based on your description we are not able to build up a case with the casino.
So could you please clarify what's been taking 15 days? Are you waiting for your withdrawal? Are you verified in the casino? Have you played with any bonus money in the casino?
Please let us know as much information as you can. Looking forward to your answer.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Translation
Good afternoon.
Thank you in advance for your attention. After several complaints my case was resolved.
Automatic translation:
Public
Public
3 years ago
Dear Helena,
Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trobule in the future, we will gladly try to help you. The complaint will be now closed as resolved.
Best regards,
Nick
Casino.guru
