The player from Armenia had expressed dissatisfaction with the casino's customer service and his inability to control his gambling activities. He had requested a full refund of his deposits and was also dealing with issues regarding document verification. However, the player later acknowledged that he had submitted the wrong complaint. The Complaints Team noted that the player had submitted two complaints about the same issue and decided to reject one while keeping the other open. They had advised the player to submit only one complaint per issue in the future.
VivatBet Casino - Player requests a refund due to unsatisfactory customer support.
Amount: 1,000,000 AMD
VivatBet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
VivatBet Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Hello!
At first i would like to mention that i spent a lot in this casino and they treat the customer super shitty, I would like to get a full refund for my deposits as I am not controlling my gambling activities
The support is super shitty
They answer only to the question they like
I regret spending each penny on the platform
this is not the first time i face this kind of issue!!!!
No security like ive always probided one doc and now they tell mw that it not correc and asking my ID 🤦🏻♀️
Public
Public
9 months ago
Dear shushkhanamiryan,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with VivatBet Casino. To better understand your situation, I have a few questions.
Was the casino asking you for an ID to verify your account? Could you please advise if you passed the full KYC verification process?
Also, have you spoken with the customer support team about any difficulties you may be having with managing your gaming activities? Please know that if you requested to be self-excluded due to gambling addiction, and were still able to deposit and play, we may be able to help with a refund of your deposits. However, if you did not inform the casino about your gambling problem and you lost your deposits playing, you are not eligible for a refund.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
Dear shushkhanamiryan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you always to submit only one complaint about each issue. Thank you very much for your understanding.
