HomeComplaintsVIP Casino Royal - Player’s withdrawal has been delayed.

VIP Casino Royal - Player’s withdrawal has been delayed.

Amount: $100

VIP Casino Royal
Safety Index:Low
Submitted: 20 Feb 2023 | Resolved : 20 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from the US requested the withdrawal three weeks prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago

my Kyc been verified. And its been 3 weeks still no money when I was told it would be 7-10 days after verification approved. It’s been 3 weeks.

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1 year ago

Dear tynaedaniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

I has e been kyc verified. I accumulated my winnings from welcome bonus. This was my first withdrawal. And I have contacted the casino almost everyday in regards to my withdrawal. They told my after my kyc was verified it would take 7-10 days to receive my withdrawal. Is been 3 weeks.

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1 year ago

I was told I didn’t have the 100 they would take back for free chip when in face there is 118$ after my100$ withdrawal. So that’s a lie and they need to stop with the lies.

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1 year ago

Thank you for your reply, tynaedaniel. Could you please forward the last two screenshots in better quality? The resolution is so small I cannot read anything. You can send them to kristina.s@casino.guru. If there is any other relevant communication between you and the casino, please forward it as well. Thank you.

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1 year ago

Dear tynaedaniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

I forwarded the screenshot to your email.

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1 year ago

Could you please clarify how much money you accumulated with this free chip?

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1 year ago

218$

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1 year ago

Dear tynaedaniel,


Your withdrawal has been processed kindly let us know once you receive your funds.


Kind Regards,

VIP Casino Royal

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1 year ago

Hello everyone,


Thank you both for your replies.


tynaedaniel, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

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1 year ago

so I did wait a entire month but they finally gave me my winnings.

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1 year ago

Dear tynaedaniel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru

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