Hello Vip Casino Royal,
Thank you for your response and your assistance so far. You have supplied evidence showing that the player has registered two accounts, but as with every multiple accounts case, we need to see evidence of how an unfair advantage has been gained by doing so, for example, the use of a free bonus on both.
There are many situations where accounts may be opened accidentally, and not even used, in which case it may not be fair to confiscate a player's winnings.
You have already confirmed the second account has had no deposits made to it, so we need to see proof of the use of the bonus in both accounts to support the player having gained an advantage that they should not have. Is this something you are able to provide?
Kind regards,
Adam
Hello Vip Casino Royal,
Thank you for your response and your assistance so far. You have supplied evidence showing that the player has registered two accounts, but as with every multiple accounts case, we need to see evidence of how an unfair advantage has been gained by doing so, for example, the use of a free bonus on both.
There are many situations where accounts may be opened accidentally, and not even used, in which case it may not be fair to confiscate a player's winnings.
You have already confirmed the second account has had no deposits made to it, so we need to see proof of the use of the bonus in both accounts to support the player having gained an advantage that they should not have. Is this something you are able to provide?
Kind regards,
Adam