VIP Casino Royal - Player faces withdrawal and communication problem.

Hello, i won $600 and made a $300 withdrawal request with the online gambling site VIP Casino Royal. I received a confirmation of that withdrawal request and that was the last thing I received from them since then I’ve been unable to email them at all because everything I send gets kicked back saying their server rejected it and I tried to use three different email accounts that I have. When I try to log into their website, I’m getting a message saying that server stopped responding.

Sincerely,

Carrie B****

UN carrie17c 

Hello carrie17c,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Casino Royal. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please excuse the message above somehow another part of a private conversation got in there. Here is the edited response

Hello I signed up with them in May 2023. I made this particular deposit on 10/24/23. I deposited real money but there was a bonuses used to increase my deposit. I played for three days and I met the play through conditions which I believe was about $4000. On 10/27/23 I met the play thru requirement, I then made a $600 withdrawal request and got an error message stating that the maximum I can withdraw was $300 so I then redid withdrawal request for $300 and that seemed to go through on their site. I also received this email confirmation, confirming the withdrawal request. I then tried to send require documentation but it got kicked back saying their server rejected it and I tried to use three different email accounts that I have. When I try to log into their website, I’m getting a message saying that server stopped responding. I can send you screenshots if you let me know how to send them or where to send them too.

Hello carrie17c,

Do you own more than 1 account in the casino? Can you please forward the communication between you and them to nikolas.b@casino.guru?

Dear carrie17c,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent you docs thru email a week ago and no I don’t own more than 1 account.

Email sent to you with requested docs on 12/4/23

Hello did you get the email or not?

Thank you carrie17c for all the information and e-mails provided. Unfortunately, after further investigation, we found out that the casino is closed. I'm really sorry but there is not much we can do in such cases only to close the complaint as unresolved which will negatively affect the casino's safety index.

Wish we could be more of help but I hope you understand that it is almost impossible to communicate or even get in touch with closed casino. Please be sure to register only in licensed and legal casinos in order to prevent such issues from occurring.

Best regards,

Nick