The player from Australia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
VIP Casino Royal - Player claims that payment has been delayed.
Amount: $100
VIP Casino Royal
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
VIP Casino Royal has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
been over a week they said to wait for a email to update live chat have given me promise after promise but yet nothing\
Hi malmal40,
Your withdrawal request with transaction ID 2721 for the amount of 100 USD is pending approval.
In a period of 2 to 3 business days, we will get in touch with you to confirm your withdrawal based on the review by our risk management and compliance team.
Depending on the payment method you have selected, this withdrawal may take 7 to 10 business days only after approval to reach you.
For your withdrawal to be processed successfully, VIP Casino Royal requires a color copy of the following documents:
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1 year ago
Dear malmal40,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
this complaint is now closed after 2 weeks they [ayed me i have to give them props for acc paying me pls shut this case down mate
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1 year ago
Dear malmal40,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
