HomeComplaintsVIP Casino CA - Player's account was locked.

VIP Casino CA - Player's account was locked.

Amount: Can$1

VIP Casino CA
Safety Index:Above average
Submitted: 05 Feb 2024 | Case closed : 20 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Canada had been locked out of his account on vipcasino.ca and received no response to his inquiries. Despite our attempts to communicate and request for further information, the player did not respond. As a result, we were unable to investigate the issue further and had to reject the complaint.

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9 months ago

locked out of my acct. and getting no response from vipcasino.ca


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9 months ago

Dear dannythrough,

Thank you for submitting your complaint about your negative experience with VIP Casino. I'm sorry to hear about your situation and I would like to ask you a few questions to fully understand the problem.

Could you please clarify the balance in your account at the time it was blocked? Additionally, did you pass the full KYC verification process?

Furthermore, has the casino provided any explanation as to why your account was blocked? If you received any email regarding this matter, please forward it to veronika.l@casino.guru.

We are committed to helping you resolve this matter as quickly as possible. Thank you for your cooperation.

Best regards,

Veronika

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9 months ago

Dear dannythrough,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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