VIP Casino CA - Player is having trouble with deposit confirmation.

First they wouldn’t accept my Mastercard took me strait to etransfer so I e-transfered and they accepted it i have a screenshot just for them to say my money wasn’t accepted and it was my banking info states that… and there is no live support what a joke!

Dear ddmyterko,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with VIP Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you have difficulties with depositing into your casino account?

Have you made any successful deposits into this casino?

When exactly did you send money to your account?

Could you please send me the screenshot of the message that your money was not accepted?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ddmyterko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.