The player from Quebec is facing a problem with email verification; the online casino's system isn't sending him a validation code, despite the fact that they have communicated using email for other matters. Player confirmed the issue was resolved.
VIP Casino CA - Player experiencing email verification issue.
Amount: Can$110
VIP Casino CA
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I got the exact same problem as this link:
https://casino.guru/vip-casino-ca-player-has-email-verification-issues
The site has issues with sending validation code
Tried to reach them twice. My documents were approved successfully (they even answered to that), but when it comes to email validation code, their system can't seem to send me a code. Funny enough, they however emailed me about the successful document upload.
For your information, I deposit 25$ already last tuesday.
Can you please contact them or solve the issue ? Thanks
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1 year ago
Dear CharlesPT1121,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VIP Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise when was the last time you attempted to contact the casino? When was the last time the casino responded to you via email?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Hi Tomas,
Thank you very much for the quick reply.
I contacted them for the last time yesterday.
They responded to me wednesday (Leon Z. By his name from the customer support service).
Thanks for the help,
Charles
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1 year ago
Were any of your subsequent attempts to contact the casino successful? Were you able to receive the validation code in your email, please?
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1 year ago
Dear CharlesPT1121,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Yes they validated my email manually. Thank you very much, this ticket can be closed.
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1 year ago
Dear CharlesPT1121,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomáš
Casino.Guru
