VIP Arab Club Casino - Player experiences issues with slot machine betting.

Amount: 300 Lek

VIP Arab Club Casino

Safety Index:Low Submitted: 29 Oct 2023 | Case closed : 13 Nov 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Singapore had reported an issue with the Bonanza Billion machine where his bet amount had been deducted but the machine did not spin. Despite our efforts to understand the situation and resolve the issue, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

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malsabbaghh

Visitor

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6 months ago

I placed a bet on bonanza billion machine the amount was deducted but didn't play the spins and it has been 6 days with issue not resolved

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Kristina

Deputy Complaints Team Lead

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6 months ago

Dear malsabbaghh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the bet has remained unfinished? Do you see this bet in your game history? Does it have any result - win/loss?

Thank you very much in advance for your reply.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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6 months ago

Dear malsabbaghh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.