VIP Arab Club Casino Review

The player from Singapore had reported an issue with the Bonanza Billion machine where his bet amount had been deducted but the machine did not spin. Despite our efforts to understand the situation and resolve the issue, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from South Africa had experienced difficulties with the KYC process at Tuskcasino, which had prevented him from accessing his account and withdrawing his winnings. Despite having submitted all requested documents, the player's account had remained blocked. After the player had contacted our Complaints Team, we had initiated communication with the casino on his behalf. The casino had explained that the delay was due to initially incorrect documents submitted by the player, but assured that the account would be unblocked once the KYC process was completed. The player was eventually able to withdraw his winnings, successfully resolving the issue.

The player from Germany had reported an issue with WorldMatch games not crediting her winnings to her account at Tusk Casino, both with bonus credit and real deposited money. The issue had not been reflected in her game history. Her account had not been verified and her attempts to contact the casino's support via email had been unsuccessful. After she had provided evidence and betting history to the Complaints Team, they contacted Tusk Casino regarding the technical problems. The casino investigated the situation and credited the player's account with her missing winnings of €36.25 and a goodwill bonus of €15. The player confirmed the resolution of the issue, and the complaint was marked as 'resolved' in the system.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has been waiting for account verification for four days, but the casino keeps delaying the process. The player later informed us that his account was verified and his winnings were paid out, so we closed the complaint as resolved.

The player from Canada has experienced technical problems while playing Free Spins. Although the casino did not communicate the issue with the player according to the player's expectations, the casino was able to resolve the issue and the complaint is resolved.

The player from Canada has been accused of opening multiple accounts and claiming bonuses which she is not aware of. The casino failed to respond to the complaint and we were forced to close it as 'unresolved'. The casino requested a reopening of this complaint and we found out that the issue has been resolved.