HomeComplaintsVinyl Casino - Player's withdrawal is delayed due to verification.

Vinyl Casino - Player's withdrawal is delayed due to verification.

Amount: €180

Vinyl Casino
Safety Index:Above average
Submitted: 02 Oct 2024 | Case closed : 15 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Australia faced delays in withdrawing funds after being told that verification was not necessary. Despite providing identification, the casino stated that it might take up to a month to process the withdrawal, and responses to emails had ceased. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, which resulted in the rejection of the complaint.

Public
Public
1 month ago

Tried to withdraw and was told 3days maximum then on day 4 made to verify account even though at withdrawal told verification not necessary so I added requested identification then told they require time to verify id even though site says complete. I questioned site and they now say up to a month to receive funds, emails are not longer being responded to.

Public
Public
1 month ago

Hello maviedogg86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vinyl Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when exactly is the verification process ongoing?
  • Which documents have been already approved and which ones not?
  • When was the last time you spoke to the casino and what was it about?


Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
3 weeks ago

Dear maviedogg86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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