Viking Luck Casino - Player’s account is closed after deposit.

I just deposited 200 BRL and immediately received this message right after the deposit I'm honestly SHOCKED by what happened. I've never seen a casino just block you right after a deposit was made, without even having time to PLACE A BET. LOL

Dear axienewdson01,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viking Luck Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Was there any gaming activity on your player's account? (slots, live games, betting on sports) 
• Did you benefit from bonuses on your player's account before it was blocked?
• Have you contacted casino support regarding the issue? With what result?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was very quick, I created the account, I deposited, and I couldn't access the account anymore. the deposit was 200BRL

as soon as I was blocked, I went to support and they told me that my account was under review, and I didn't play, I just deposited. lol

Thanks for the explanation.

• Has there been an update regarding your account or your deposit?
• Were you asked to provide any documents for verification or was your deposit returned?
• If you wish for us to proceed with the complaint, kindly share with me your communication with the casino regarding the issue. I apologize for the inconvenience. Send the communication to my email at tomas@casino.guru

Dear axienewdson01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.