HomeComplaintsViking Luck Casino - Player’s account is closed after deposit.

Viking Luck Casino - Player’s account is closed after deposit.

Amount: 200 R$

Viking Luck Casino
Safety Index:Fresh casino
Submitted: 02 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 3h 57m 27s

Case summary

20 hours ago

The player from Brazil's account is blocked immediately after making a deposit of 200 BRL, with no opportunity to place a bet.

Public
Public
2 days ago
Translation

I just deposited 200 BRL and immediately received this message right after the depositfile I'm honestly SHOCKED by what happened. I've never seen a casino just block you right after a deposit was made, without even having time to PLACE A BET. LOL

Automatic translation:
Public
Public
yesterday

Dear axienewdson01,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viking Luck Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
  • Was there any gaming activity on your player's account? (slots, live games, betting on sports) 
  • Did you benefit from bonuses on your player's account before it was blocked?
  • Have you contacted casino support regarding the issue? With what result?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
20 hours ago
Translation

It was very quick, I created the account, I deposited, and I couldn't access the account anymore. the deposit was 200BRL

as soon as I was blocked, I went to support and they told me that my account was under review, and I didn't play, I just deposited. lol

Edited
Automatic translation:

Casino Guru is examining the case

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