Viking Luck Casino - Player’s account is closed after deposit.

I just deposited 200 BRL and immediately received this message right after the deposit I'm honestly SHOCKED by what happened. I've never seen a casino just block you right after a deposit was made, without even having time to PLACE A BET. LOL

Dear axienewdson01,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Viking Luck Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Was there any gaming activity on your player's account? (slots, live games, betting on sports) 
• Did you benefit from bonuses on your player's account before it was blocked?
• Have you contacted casino support regarding the issue? With what result?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was very quick, I created the account, I deposited, and I couldn't access the account anymore. the deposit was 200BRL

as soon as I was blocked, I went to support and they told me that my account was under review, and I didn't play, I just deposited. lol

Thanks for the explanation.

• Has there been an update regarding your account or your deposit?
• Were you asked to provide any documents for verification or was your deposit returned?
• If you wish for us to proceed with the complaint, kindly share with me your communication with the casino regarding the issue. I apologize for the inconvenience. Send the communication to my email at tomas@casino.guru

Dear axienewdson01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We've reopened this complaint at the request of axienewdson01. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

"Hello I was on vacation in December (Travel) I am back Viking Lucking updates are, They sent an EMAIL asking for an account in a cryptocurrency BROKER I sent the USDT Wallet from TRON network and so far they have not refunded me my 200.00. a SCAM Casino."

Dear axienewdson01,

Could you please share with me your communication with the casino so we may review it? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I've only sent the last 2 emails of the 12. let's wait and see if they pay the LTC

Thanks for your ongoing updates.

Were your efforts to receive the refund on your LTC wallet successful?

Dear axienewdson01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of axienewdson01. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player: (translated)

i'm trying to reopen it because it's been almost 2 months and they haven't given me my money back.

Thank you very much, axienewdson01, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello axienewdson01,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Viking Luck Casino to join the conversation.

Dear Viking Luck Casino,

Could you kindly inform us of the timeline for the disbursement of the R$200 to the player?

Ok solved yesterday, but i do not recommend this Casino ..

You can close post. Ty

Dear axienewdson01,

Thank you for your confirmation. I fully understand your far from ideal user experience with the whole situation, but we're glad to hear that you received the funds. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru