Viggoslots Casino - Withdrawal of player's winnings has been delayed.

Issue with the withdrawal, the support is not helping me out. My account is verified and still its taking time to get my withdrawal. As per the terms and conditions, they said it will be processed within 2 business days but as a customer I dont want to wait for this long. I want my money asap please. Please help me out, I beg you.

Dear 00sabbysingh7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

When I first created the account with ViggoSlots, I checked their terms and conditions for the withdrawal which is they process it in 2 business days. But now you are telling me to wait 14 days for it? That is something really bad. I urge you to please contact the Viggoslots as I am really frustrated and I need this money for my expenses too. If this is the case, they should have mentioned it in their T&C.

Dear 00sabbysingh7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear 00sabbysingh7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.