The player from Germany has been accused of playing a restricted game while wagering bonus funds. Additionally, his winnings have been confiscated. We rejected the complaint because the player didn't respond to our messages and questions.
Viggoslots Casino - Player’s promotional winnings have been confiscated.
Amount: €700
Viggoslots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I got a 200% bonus in the casino (€ 100 deposited, got 300 ... as far as everything was correct), then I played JamminJars and won € 1200 (at that point my money was gone because I had broken rules) .
At every casino, certain games are prohibited during a bonus period ... these are then blocked and not playable ... but not here! First, the list of banned games is extremely long. Second: There is no indication when you click on a "forbidden" game that I have never seen in another casino ... and you can continue to play ... even though you are not entitled to any winnings at this point (But you are still welcome to gamble away all of your money ... at this point you no longer have to pay out! Thirdly: In the account overview my real credit was used up (€ 100) ... with which I also had the € 1200 profit .
For me this is simply fraud ... it will set you a really nasty trap ... who reads through all the games listed (were around 80 and of course the most famous ... so that you can easily read their "Terms and Conditions - Trap "taps.) For me an absolutely dubious casino that wants to make money quickly but doesn't want to pay out. To date I have never had any problems with "bonus conditions" because it was simply not possible "accidentally" to catch such a game because an appropriate notice or block came immediately. Here you are ripped off in a very bad way. Furthermore, it should also be mentioned that there is also a 4 € maximum limit ... which is not pointed out while playing (this is also in no other casino that I know of).
Conclusion: 2 nasty traps in which everyone falls who is not paying close attention.
For my part, I will also go public with this scam and use all the resources that the Internet gives me. Such a casino must not survive and the market is big enough.
Automatic translation:
Public
Public
4 years ago
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and I found a list of restricted games. I have to say, even if the list is quite long, if the casino shares all the relevant information on their website, there is not much we can do, to support this case.
We would like to see casinos implementing systems that would prevent players from playing restricted games or placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to play a restricted game, and, as a result, you breached the rule.
Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
