Videoslots Casino - Player is displeased with advertised bonus.

The 100% match was not as advertised they creditid my £10 bonus but did not let me play it then stereotyped me over chat and wasted approx 3 hours of time with absolute no resolution. Scam casino beware

Dear Mark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for their standpoint, but, before we do so, please could you specify which bonus you have activated? You can post the bonus link here when replying. Furthermore, could you please indicate what was the exact reason which prevented you from playing the bonus? I truly believe that we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.