The player from Malaysia had his account blocked without further explanation. The remaining active balance is still held by the casino. The casino failed to respond, therefore we were forced to close this complaint as 'unresolved'.
Victory996 Casino - Player’s account has been blocked.
Black points: 310
Amount: 4,367 RM
Victory996 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Victory996 Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Vic996 simply closed my account after a winning streak without returning my remaining credit balance.
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3 years ago
Dear Lim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
a) Was your account fully verified previously
I am not sure what is meant by full verification. I believe yes because i have provided email, phone and bank account information.
b) Could you please advise if you accumulated your winnings with or without an active bonus
The winning accumulated with bonus of MYR 200. However, the turnover requirement of 15x already met.
c) if you’ve received any withdrawals in the past?
Yes once on 9th Mar, 2021 - MYR 323.
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3 years ago
Thank you very much, Lim, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Lim!
From now on, I will take care of your complaint. I would like to ask Victory996 Casino's representatives to join this discussion and provide us with any explanation.
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3 years ago
We would like to ask Victory996 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
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3 years ago
Despite the best efforts, we haven’t received any response from the casino whatsoever, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
