The player from Ukraine faces a problem with account verification that has lasted for two months, preventing any withdrawal requests. Despite sending required documents and repeatedly contacting support, he receives no updates or assistance regarding his verification status.
ViciWin Casino - Player's account verification is delayed.
Amount: €102
ViciWin Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
ViciWin Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 15h 42m 16s
Case summary
2 days ago
Public
Public
3 days ago
Translation
It's been 2 months, and my account still hasn't been verified. Without verification, I'm unable to request a withdrawal. The operators in the chat are incompetent - whenever I ask if they have received my documents (photos of both sides of my ID card and a bank statement), I constantly get the response that the operators don't have access. I've repeatedly sent emails and submitted documents for verification, but no one even replies.
Automatic translation:
Public
Public
2 days ago
Dear redtooth958,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ViciWin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot of what it looks like when you attempt to request a withdrawal?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
- Were you asked to submit documents repeatedly? Have you sent the documents via email or uploaded them on the casino's website?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
