Vic'sBingo Casino - Player didn't receive her money after the casino closed her account.

In mid August 2019 they banned all US players. Sent email and stated on site that anyone with withdrawable amount in account would be paid. I have email confirmation from them stating the cash amount in my account at time of blocking.

This was an all cash amount, all wagering requirements had been met. 

They sent email stating a withdrawal in amount of $3500 was processed on the 16th of Aug, then said it was sent to processor on 21st of Aug. Stated further withdrawals would be processed weekly until all funds paid.

Have not received anything from them and now they won't even answer emails. Can no longer access the site. Homepage is not even available any longer. Know of several players who are having the same problem.  I have copies of all the emails they sent referring to this along with screenshots of my account on the last time I was able to log in.

Am including copy of the emails at this time. Your system won't accept the screen shots I have because of size. If I need to send those later I will try to change the format to decrease the size.

Hello Mary.

Based on what you wrote to us, Vic's Bingo should pay out the rest of your balance to you. Please confirm that your winnings are already wagered (in case you played with bonus money).

Regards, Matej

Had met all wagering requirements and playing on all cash balance two days prior to being closed out. Have email (copy already sent to you) stating what my balance was and that it would be paid in weekly installments. Still have not rec'd anything. Should have rec'd two payments by now.  Been emailing them daily. Keep getting the same reply, stating they are checking on the status with their payment provider. 

Hello Mary.
We are sorry for your troubles. We also tried to contact Vic'sBingo Casino but without success.
It is highly probable that they are currently overwhelmed by too many withdrawal requests. Because of that, the withdrawal process may be significantly slower. Since they are responding to your emails, we suggest you to give them more time to process your payment. We will set a timer to 14 days, and if they don't process your withdrawal till then or answer us with some info, we'll publish the complaint.

Hello Mary
Any updates regarding your case? Did the casino contact you?
Regards, Matej

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.