VeryWell Casino - Player’s struggling to withdraw her winnings.

I have updated the required ID after having withdrawal rejected. This happened at least 5 times. My ID was eventually confirmed. After speaking to an account manager I was told that they were having technical issues with visa debit for withdrawal. I was advised to set up a "perfect money Account". I looked into doing this but I was not confident using this method as I did not understand the process. I informed verywell casino yesterday (07.05.21) that I would prefer to make a withdrawal via Visa Debit. I have checked my verywell account today (08.95.21)and my withdrawal request has yet again been rejected but this time with no explanation or email communication. I have submitted another withdrawal request that states will be reviewed within 36 hours. I am not confident that this will be honoured.

Dear Nicola,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you, Nicola, for the reply.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

Yes my account has been fully verified. In addition I have had to resubmit y withdrawal request again as it had been rejected without an explanation.

Regards

Have you requested your last withdrawal through Perfect Money as advised?

No as I stated in my initial complaint I looked into setting up a perfect money account but the reviews I read did not fill me with confidence. In addition it is not clear what the account is for. However I did set an account up but Verywell casino wanted a screen shot of my account verications which I uploaded and then they asked for a screen shot of the page that had all my personal details. I informed Verywell casino that I was not able screenshot this page. Since then I have not had any corrospondence from Verywell casino.

Regards

Ps. I have since tried to withdraw through my visa debit card and it was rejected without contacting me with an explanation.

Thanks

Thank you very much, Nicola, for providing all the necessary information. I understood that you haven't felt confident about setting up a Perfect Money account but please understand that if there's a technical issue with Visa Debit withdrawals most likely you will need to open an alternative account to receive your winnings.

I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nicola!

From now on, I will take care of your complaint. I'd like to invite Very Well Casino's representatives to join this discussion in order to resolve the issue.

Thank you Martin I have set up a perfect money account however verywell casino are asking for more information which I'm unable to give. I have sent a withdrawal request again via perfect money. I'm concerned that since I have put this complaint forward I have had no email contact from them not even promotional emails.

Ps I have now had my perfect money ID rejected. This is so frustrating. I have never had issues of this kind on any other online casino

Kind regards

We would like to ask Very Well Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.