The player from Brazil faced a blocked account after rejected withdrawal attempts, despite having completed the required verification. He reached out via chat and email but received no response and considered legal action to recover the withheld balance. The player did not respond to further inquiries from the Complaints Team, which led to the rejection of the complaint.
VertBet Casino - Player's account is closed and funds confiscated.
Amount: 30,000 R$
VertBet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
VertBet Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
The Casino blocked my user account after withdrawal attempts were rejected by them, without providing any explanation and withholding my balance. This happened even after I completed the full verification required by them on the site.
I contacted them through chat and email but received no response. I will not hesitate to take legal action to recover the balance that remains withheld on the site.
Automatic translation:
Public
Public
4 months ago
Dear GustavoTDS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- When did you create your casino account and when was it closed?
- Did you accumulate your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 months ago
Translation
I played slots, live casino and sports betting.
My account was created on 08/11/24 and closed on 27/11/24.
I didn't place any bets on any games with any bonuses.
Automatic translation:
Public
Public
3 months ago
Thank you very much for your reply, GustavoTDS. When was the last time you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
