VertBet Casino Review

The player from Argentina had been experiencing a delay in withdrawal for over a month. Each attempt to contact the casino led to a response that the matter was with the finance department, without further clarification. He confirmed that he had completed the KYC verification but hadn't been able to make any successful withdrawals in the past. The issue was resolved when the player confirmed that he received his withdrawal.

The player from Canada had experienced a delay in receiving her withdrawal of $500 from CBet Casino. Despite several attempts to seek help from the casino's customer service, she had only received $100 credit on CBet, with the remaining $400 still missing. Despite our efforts to mediate the issue by contacting the casino, we had received no response. The complaint had been marked as 'unresolved', which could have potentially affected the casino's rating. We had advised the player to file a complaint with the gaming authority that regulates the casino - Gaming Curacao. However, the complaint was reopened upon the player's request and had eventually been resolved. The player then requested to delete the complaint to avoid creating negative publicity for CBet.

The player from Argentina deposited approximately 300 USDT on CBet.gg and won up to 600,000ARS$. However, upon trying to withdraw, they were told they needed to place bets totaling 1,490,000 ARS$ due to an anti money-laundering rule called 'TurnOver'. The required bet amount, however, inexplicably increased to nearly 2,000,000ARS$ frustrating the player. The complaint was resolved as the player received his payout.

The player from Argentina has difficulties withdrawing a significant win. Despite having a verified account, the Astropay withdrawal option no longer appears in the system. The player has contacted support, who claim that Astropay is currently updating. The complaint was resolved as the player received his payout.

The player from Argentina had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. The Complaints Team had advised patience, as withdrawals could take some time to process, and offered to intervene if the player's account was verified, his game history checked, and his withdrawal approved by the casino, but he still hadn't received his winnings by 14 days since requesting the withdrawal. After some time, the player confirmed he had received his payment, leading us to mark the complaint as resolved.

The player's unable to access his account due casino migration. The complaint was resolved as the player received his remaining balance from the casino even thou he is still not able to access his account.

The player from Italy was not able to access the casino's website. On the casino's website, there was a notification about migration to a new platform. After a few days, the player was able to contact Customer Support from another created account and later, he confirmed that his balance is available in the account again. The complaint is resolved.