The player from Baden-Württemberg submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.
Verde Casino - Withdrawal of player's winnings has been delayed.
Amount: €600
Verde Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
cd74471b-d7ac-4160-9049-4dae46ffd6b8
Above is my transaction
I still haven't received 2 payouts that should be paid within 2 business days.
The support just waits and says wait.
Screenshot from the support that it only takes 2 working days attached
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1 year ago
Dear polatinum80,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Ok, I'm curious how this will continue. I'm verified and it's not my first withdrawal. So it's not because of my kyc review.
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1 year ago
Thank you very much for your reply, polatinum80. Do you want to close the complaint because it has been resolved?
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1 year ago
Dear polatinum80,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
