Verde Casino - Player suspects unfair practices from the casino.

Hello!

can i get help against this casino!I noticed that she was playing against me with other casinos.the same support applies in other casinos, and if there is a payout in one casino, it reduces the chances of winning in the other casino.he previously denied having anything to do with other casinos. From the depositors and the prize payers, it is clear that they are playing against me. Help me please?!

Dear Norbi1985,

Thank you for contacting Casino Guru. I'm sorry to hear about your bad experience. Please be informed that all games have a certain house edge and the casino can’t influence it. The game providers are responsible for running the games. If you experienced a lengthy streak of losses, it’s most likely that this is just a demonstration of statistical characteristics of the games you’ve been playing. Especially in high-volatility games, it’s not unusual to play hundreds of game rounds without hitting a substantial win. 

You can read more about how casino games work from the mathematical perspective about our article available here: https://casino.guru/learn-about-games-of-chance-rtp-variance. There is also an explanatory video included in this article. 

Alternatively, to learn more about how slot machines work from the technical and mathematical perspective, feel free to read our article about slots: https://casino.guru/how-slot-machines-work-math. 

However, if you think what you experienced was unusual and you have some evidence proving your point, do not hesitate to send it to me (dominika.l@casino.guru). Let me know if this information was helpful.

Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika. I can send for you proof!

the casinos are obviously playing against me

but I've been playing here for years.I noticed that you started to reduce the winnings from the deposit bonuses. before the deposit, the bonus showed that the maximum prize that can be withdrawn today is HUF 90,000. and when I finished the bonus, it limited it to HUF 40,000. then I also noticed that those Support people surprise me in all 3 casinos

Verde Casinos Vulka Vegas And Hitnspin casino . Same name same Photos! if you win, it's in one of the casinos. Now i withdraw 2x Vulcan Vegas casino. it is impossible to win in verde casino. and I don't even get a free bonus in verde casino.I have observed this several times.and according to tamogao the two Casinos have nothing to do with each other.supporters log in with the same photo and name in a chat.the casinos have different names and different company names. But same support same administration. earlier, I wanted to close my account at the verde casino when this happened several times.but then she tries to get out from under me and wants to give me a bonus and wants me to stay!A few months ago I requested my account close at the Verde casino. because even then I knew that the casino was conspiring against me with the other casinos.the casino didn't comply with the request even then and lured back with a free bonus.I trusted and respected the casino.but the casino became more and more dishonest,and it was clear that she was playing against me.now in the latter period I started to collect evidence!I didn't mean to report the casino.i just want to close my account.tried again to offer a free bonus. But not add me nothing.I told the casino in an earlier conversation that I had gambling problems.. Please i want a refund my all deposit money !! If not possible.Then I will directly contact the Supervisory Authority! I will send for you a proof your email! Thank you!

Hi Dominika! Here new proof vulkan vegas is also afraid of asking for my deposits back and more evidence is avoided. today close my account!i not asking him thats colose my account now. I just few month ago asking him for colse my account. And 7 month after close the account?when i have lot succesfull more million huf deposit total! with this it is clear that they have conspired against me.he know if add me litte withdraw. I played back the money brothers casino ... he know thats im sick. I write him here if these are decent casinos and have a good reputation. then they should have noticed this and taken steps not to manipulate a sick player!

and a few months ago I requested that all my accounts be disabled.but even then I knew they were manipulating.but unfortunately they did not comply with my request. I would like you to send back all my paid money, because I was manipulated all along!

can help me please? i wait your answer! Thank you!

Dear Norbi1985

Your account was closed due to the suspicion of gambling addiction after getting acquainted with this very complaint.

Should you need any further assistance with the disease - please feel free to turn to our friendly support team.

Kind regards

Dear Verde Casino!I started collecting evidence in the latter period. if i can get the previous chat back 1 years ago and I said multiple times that my email is not valid and want close my account forever. they never complied with my request. we can see it here as well . I file a complaint with verde casino and you close Vulkan Vegas a completely different casino. Despite the fact that colleagues always said in the chat that the two casinos are completely separate casinos and have nothing to do with each other. it's more clear that they were against me. they conspired against me to take as much money as possible from me. My question is, why didn't you close my account earlier? I also asked for my account to be blocked forever!I did this months ago!in both casinos!please re-read the conversations!You never complied with my request!

if that had happened, we wouldn't be here now!. you thought you could do anything because you have a good reputation and you are a rich casino! you just proved how honest you are.The complaint has been filed in the verde casino and you are closing the vulkan casino. you said in the chat that the Vulkan Casino and the Verde casino have nothing to do with each other!

they were clear that I was sick. ask Oliver. He asked if I had any gambling problems. My answer. Yes maybe i have . Please read it back in the chat. however, my account was not closed .

there are also earlier requests from many month ago.

Can I get my deposits back?

I have requested to close my account several times .

if you read back the chats, you can see that I am addicted to lucky games and I have problems. and you can see from the chats that I asked her to close all my accounts forever.

you need to discuss this with your team, this is a serious topic.these trades should be taken much more seriously.

My wife left me because I played with you every day.

if you had listened to me earlier and taken my request seriously. then maybe my wife and little son will stay with me.

I hope can help me Casino Guru !

Thank you

Dear Norbi1985

Please kindly provide the screenshot of the request of account closure due to gambling addiction, the case will be investigated, no doubt about that.

Regards

Dear Norbi1985, thank you for the information provided.

Could you please forward all your self-exclusion requests to dominika.l@casino.guru?

Dear Verde Casino!I sent it to Dominika

Dear Dominika! I send for you! Email!

Dear Verde Casino.

I can add for you too sreenshot .

in accounts you can only see the last 5 conversations. if you can return the conversations going back 2 years.there will be more documents requesting account closure.

Dear verde casino!

after every request there were more deposits!

Are you a fair casino? and there are operators and teams who ignore requests!the casino knew the email wasn't working. because I wrote it.

I think this clearly shows. how unfair. I lost the lot deposit. however, it does not help either..

if you are an educated and honest casino. but it should have been done at the first request.

I would like you to return all the money I paid!

I think in this case it will be fair.

Thank you

Dear Norbi1985,

At Verde Casino, we take responsible gambling very seriously and are committed to providing a fair and transparent gaming environment for all our players. We understand your concerns and want to assure you that we strictly adhere to responsible gambling policies, including offering various tools and limits to help our players manage their gaming activity.

Regarding your request, we would like to clarify that we always strive to address our players' concerns as promptly and fairly as possible. However, in this instance, we kindly ask you to provide more specific details about where and how you indicated your concerns regarding gambling addiction. This information will help us thoroughly review your case and ensure that all necessary actions were taken in line with our responsible gambling policy.

Please feel free to provide any additional information or documentation that may support your request, and we will investigate the matter further.

Thank you for cooperation!

Regards

Dear Verde Casino!

I think you don't take such claims seriously Regarding Responsible Gambling!

I previously activated your exclusion in my account.(I set it to 21 days)it was a morning sun. about 6 or 7 months ago.it was possible to log into the account again in the evening.and i can deposit agian! I also inform the casino that my email is not working and please close my account! I asked please close my account twice in 1 day and they operator quit the chat?it just seems to me that the liability is against total gambling. they also like to point out that your colleague said that casinos have nothing to do with each.other I would like to ask you some questions!

how is it possible that you close Vulkan casino and hitnspin when you are a completely different casino?not same administraton and the management. I'm starting a discussion here Verde casino!and you close 2 other casinos!

also, you can tell when there was a payout in a Verde casino no free bonus at vulkan and lost every deposit ..casino.but it was also the other way around during these.if Vulkan vegas was paid out . then you never win in the Verde casino!it is practically impossible to win in both casinos at the same time!It never worked in 2 years

the prize from the deposit bonus was modified by. If i withdraw Vulcano casino.and after Deposit Verde casino . I usually paid for bonuses. limited my bonus at Verde casino

this has happened to me several times. based on the terms of the bonus, the maximum conversion amount is HUF 100,000 or HUF 150,000 limited by the casino and add me 40.000 huf or 50.000 huf when i succesfull finished the bonus!

I want to ask more!

it will be easier if you send the date when vulkan vegas closed and when you closed verde casino

can also send conversations going back 2 years in chat!this shows how many other account closure requests there are.

In addition, I would like to receive the bonus history related to free bonuses going back a 1 years Vulcano Vegas and Verde. And withdraw and Every deposit history casino and game histories too. Please send this to the email address used in Casino Guru.and send it directly to the Casino Guru Specialist Dominika!

if we compare the information there

The more information, the clearer everything will be. which I talked about here!

Thank you for the quick reply!

Dear Verde casino!

if it is a casino with a different name or with a different company and different management.i are starting a Dispute here at Verde Casino. After you close my account the Frist Vulkan vegas! how do you do it if the casinos have nothing to do with each other?when I asked to close my account, Vulkan vegas it was several months ago. !

so you can clearly see that the casino is based on the same principle and is compatible with other casinos. the Verde Casino Representative closed Vulkan Vegas earlier than the Verde Casino!In this way, the suspicion of manipulation will be understandable

I appreciate the answer!

Dear Dominika,

Have you received the proof of the mentioning gambling addiction by the player?

Can you confirm?

Regards

Dear Verde casino!

I almost begged to close my account.

you can also see the previous screenshots.and I've done this before. Month ago. Years ago...

I informed the casino that the email address was not working.I consulted vipp managers and several operators .

as you can see here. they just leave and don't help.please return the previous conversations or read them again 1 years ago...there are more conversations that I didn't make it a picture of.there is such a specific as I wrote that yes, I really am an addict. and then I tell you to close the account several times.I don't know what you think!You plays against me with other casinos.. Vulkan vegas.. i asking Please close my account. Not worked my email. I have a lot of paid and lost money here

it was a benefit to you. and you didn't want to help me now or years ago. because he knew I was addicted. I deposit your everyday. And i lost my family!you are not a fair casino.because if it had been so . at least you would have closed the account with the second requestand there are usually at least 10 such requests that I did not take a picture of.What is not clear to you about this?.

Dominika Waiting is your answer. this casino is simply unfair to me, you can see that here as well.I asked him to answer the questions. and he doesn't do it publicly here either.here we can see that my point is completely justified.

Greetings.

please also tell me why your colleagues said that the casinos have nothing to do with each other???

i are starting a debate here in verde casino. and you close Vulkan vegas?

because I did not request the closure of my account in vulkan vegas.A few months ago I requested to close the account in Vulkan Vegas,and when you found about it this case , my account was close Vulkan vegas and just after close my account Verde Casino

if the casinos have nothing to do with each other. how could you do that?

it is clear to me that they have conspired against me. and they never wanted to close my account either.

I would like to ask the company. You Return my full all Deposit. this will be Correct in this Case

Casino Guru and Dominika What do you think about this?

I wait your Answer!

Thank you! Have Nice Day

if the two casinos have nothing to do with each other. in this case Verde casino and Vulkan casino

Just see for it. Verde manager same Vulkan vegas manager

Vulkan. Verde-

you want to say that the two casinos have nothing to do with each other. And not manipulation me and the game ?! but you limit the bonus. And when i withdraw vulkan casino a bit. I need 3x more depoisit verde casino that i can Withdraw In Verde casino. And not add me free bonus to. but the same in reverse.when I registered in vulkan vegas 4 years ago.i won 600.000huf 4. Deposit. he didn't pay that either. you mentioned that you have 2 accounts. But the frist account. never had a deposit. I haven't forgotten that either.

you total unfair Guys! And what you what you are doing is a criminal act and Manipulacio against other players.. and if the player wants to close the account, your support team not help.. You are fair casino?

Dear Dominika and Casino Guru, I hope you Understand me. I write Google translator!

Dear Dominika!

what you see is that I sent the message from the Verde casino to the enail address of vulcan vegas.if the two casinos have nothing to do with each other.why does vulkan vegas email adress allow me to send chat history?.

It is also clear that the casinos are related to each other.is also the representative of Verde Casino

it says there is a game limit setting

he lies about this too. because I set it for 21 days. I remember it was a morning day. and in the evening I can access the account again and pay again. refers to the fact that the operators and support will help close the account.

you can see from the screenshot that we submitted that as chat supporters would not support such a request. I just begged her

and she knew that my email was not working in the account. where are we talking about decency here?

if you had closed the account when I asked.then we wouldn't be here now.

I just started collecting evidence.there are requests related to several accounts even earlier. If casino add me back the previous conversations minimum 1 years ago.then you can see, I also declare that yes, there can be problems with gambling and I got sick.if it's a decent casino, it will close the account after 2 requests. there are at least 10 requests in this regard when we get the chat history back. to close my account had to turn to the public.

I have also contacted the casino to return my account's previous chat history to present to you. You can see it not returned by the administration.I am absolutely lost. and the casino does what it wants. ! Can help me Please?

Greetings

Dear Norbi1985,

I'm sorry, but we won't be able to help you in this matter. The self-exclusion request where you stated the gambling problem clearly is the essential evidence that the player must provide in order for us to proceed with a case like this. I can only recommend how to request self-exclusion properly in the future.

When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx (gambling addiction)

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Also, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.