The player from Germany faced difficulties withdrawing winnings of 900 Euros after previously having similar issues with a larger payout of 4000 Euros. Despite submitting all required documents, the current withdrawal remained unpaid. The casino later confirmed that the payment had been approved and processed, and the player subsequently received the winnings. The issue was then resolved, and the complaint was marked as 'resolved' in the system.
Verde Casino - Player's withdrawal is delayed again.
Amount: €900
Verde Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello,!!! Dear Guru Team!! Once again, (my) winnings of 900 are not being paid out!! Recently, they didn't want to pay out my winnings of 4000 Euros, even though I had submitted all the documents!! Thanks to your help, the amount of 4000 Euros was paid out!! For that, I am very grateful!! Now I have the same problem again with the payout, even though I have already sent all my documents and data!! It's about 900 Euros that are not being paid out!! Could you help me once more with this?? I am terribly sorry to bother you again!! 🙁. Best regards, Roland
Automatic translation:
Public
Public
1 month ago
Hello hausratte1971,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- Since when exactly is your withdrawal pending?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 month ago
Translation
On September 26, 2024 I tried to withdraw but it was rejected!! I still have the documents from my previous win, so I didn't send any more documents!! LG Roland
Automatic translation:
Public
Public
1 month ago
Dear hausratte1971,
I hope you're well.
Could you please clarify if the casino provided a specific reason for rejecting your payment? Additionally, was your balance accumulated through real money or bonus funds?
If you attempted another withdrawal and it was rejected again, I would recommend trying a different payout method.
I look forward to hearing from you.
Kind regards,
Nick
Public
Public
1 month ago
Hello all
According to our records, the transaction was approved by the casino at 28.09.2024 10:01:07 (UTC)
And is now being processed by the PSP. We do not observe any violations of T&Cs.
Kind regards
Public
Public
1 month ago
Translation
Hello!! The amount is still being processed!! They couldn't tell me for sure why the amount can't or won't be transferred!! There were no bonus games!! My feeling is that the amount will not be transferred to my account again!! FG Roland
Automatic translation:
Public
Public
1 month ago
Hello all
According to our records, the player received their winnings at 02.10.2024 06:09:05 (UTC)
Dear hausratte1971, can you kindly confirm the money arrived?
Kind regards
Public
Public
1 month ago
Translation
Thank you very much again for helping me again!! I would have been powerless again!! Verde has approved the payment again!! Thank you very much again
Automatic translation:
Public
Public
1 month ago
Dear hausratte1971,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
