Verde Casino - Player’s withdrawal has been delayed.

Hello, on 5/11/24 I won 41,000

I ordered the payment on the same day and I was supposed to receive it within 14 business days. In the meantime, I passed the kyc verification and it was positive.

I received the first part of the payment, i.e. PLN 20,000 on November 27, 2024, and suddenly on November 29, 2024, I received information that my payment of PLN 21,000 was canceled for technical reasons and that I would definitely receive my amount by December 6, 2024. The deadline started to be delayed, the only thing that changed was the status: pending.

the casino keeps telling me to wait and wait and the deadline in the regulations has passed and I still don't get my winnings

when can i get my money

I am fully verified

Dear pgizdra2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please post a screenshot of your withdrawal history here in this thread?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

this is how they paid me 20,000 out of 41,000

the first order was on November 5, 2024, I was supposed to receive the entire amount within 14 days and since then I have only received PLN 20,000

29/11/12 payment canceled due to technical reasons

I was supposed to receive it within 5 days and there is no payment.

I didn't have any Bonus

They keep saying "please wait"

I asked the casino and they wrote that the deadline is Friday, December 13, 2024

deadline

every time my pay is delayed

live chat is not able to help, I just write the same texts.

I received one payment of PLN 20,000 why the rest was extended

please help me now the casino says that the waiting time is getting longer again and I have to wait

my pay is extended all the time no

this is the second time they've done this to me

guru casino, please help me, I keep getting information that I have to wait, verde casino keeps extending my payment

Thank you very much for your reply, pgizdra2. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent everything

please intervene, now it's time for me to cancel the withdrawal, they don't give me any deadline, they just write cancel or wait, I think the casino shouldn't do that if they declare the deadline and then just do whatever they want. I follow their regulations and they don't have to? the first payment was supposed to be made by November 25, 2024, then by December 6, 2024, everything is being done to prevent me from getting my money

my payment for the entire amount was reported on November 5, 2024, so it has been over a month now

Can Verde Casino please tell me here why I am not getting my winnings since I applied for a payment of PLN 41,000, I only received PLN 20,000 and now my payment is extended forever I feel cheated

Someone hacked into my account, what's wrong with this casino?

changed my e-mail address

they don't want me to get the money

i heve a block help my

I had a hack on my Verde casione account, the email address was changed, I described the situation on live chat

After a while, I received an e-mail from the burglar that he wanted 200 dollars and if not, he would block me, then the account was blocked for a while and she came back with my e-mail address.

someone changes e-mails at a moment's notice and they make me wait a few days for the e-mail to be changed

Please do something about it, I don't have the strength to deal with it anymore, my payment is still delayed and now there's a burglary.

Thank you, the matter has been resolved

Dear pgizdra2,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru