The player from Norway had experienced an exceedingly long processing time of up to 96 hours for a Bitcoin (BTC) transaction. We had reached out to the player with several questions to understand the issue better and also contacted the casino for their input. The casino had claimed all transactions were successful and completed, asking for more details on the disputed transaction. We had requested the player to confirm if the issue was resolved, but received no response. Due to the lack of communication from the player, we were forced to reject the case as we couldn't proceed with the investigation or provide potential solutions.
Verde Casino - Player's deposit takes too long to get processed.
Amount: €100
Verde Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
A simple BTC transaction takes up to 96 hours to be processed.
Do not play on this casino.
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9 months ago
Dear falkblick1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
- Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
- Was it your first deposit in this casino?
- Any supporting evidence can be forwarded to petronela.k@casino.guru.
- Could you please forward a full Transaction hash and the name of the Network?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
Hello
According to our records, all the transactions are successful and completed.
Dear falkblick1
Please kindly specify the disputed transaction ID, if the case is not yet resolved.
Regards
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9 months ago
Thank you, Verde Casino Team, for your assistance.
Dear falkblick1,
Could you please confirm that the issue has been resolved successfully so I can update the complaint accordingly?
Thank you.
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9 months ago
Dear falkblick1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
