Verde Casino - Player's deposit has not been credited.

Dear Sir,

i deposit an amout 280€ from my kbc account date 4/11/2023to verde casino

now were are 10 /11/2023and still the money is not availebel on my account of the casino,after several hours of chatting, they said to wait,afew specialist will rewiev the transaction

I'm sorry but i'm a custumor ,you can't treed people like this,i spend 1800€ thursday on the casino and they treed you like trash,this is an outraish

Can you fix this mistake?

Kindle regards,

Kris B*****

kris********69@gmail.com

Dear Cashhunter12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Cashhunter12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.