A player from Germany, who had made deposits exceeding 1000€, was unable to withdraw his winnings due to account verification issues. Despite submitting all the required documents three times over the past two weeks, his account remained unverified and the withdrawal request unprocessed. We requested additional information and communication records from the player, but he did not respond. Consequently, the complaint was rejected due to lack of response.
Verde Casino - Player's account remains unverified.
Amount: €500
Verde Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
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6 months ago
Translation
I have frequently submitted my documents and made deposits exceeding 1000€ at this casino. Now, when I want to withdraw money, I am required to verify my account. I have been attempting to carry out this verification process for two weeks now and this frustrating operation has been unable to verify my documents, which I have submitted thrice. All of these documents are current.
If this fraudulent casino does not process my withdrawal and I am unable to verify my account, I will be forced to enlist the help of my lawyer and begin legal proceedings to reimburse my deposited amounts.
Automatic translation:
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6 months ago
Hello Levo_45,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
The process has been running since May 1st and all documents have been submitted.
German identity card front and back
Proof of address: pay slip and bank statement showing my address
Credit card all pages without CVV code
ID card made with selfie next to my face
Best regards
Levent K****
Edited by a Casino Guru admin
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6 months ago
Hello Levo_45,
As verification takes up to 14 days which have now passed, can you please advise if there's been any update? Can you also forward the communication between you and the casino to nikolas.b@casino.guru?
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6 months ago
Translation
Hello,
When I contacted support they said 3-4 days, now they say 16 days?
How is that possible?
Kind regards
Levent Köprülü
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