Verde Casino - Player’s account remains blocked despite providing proofs.

Hello. Few days ago on 14.05.2024 I made an account there. Made a deposit and they offered welcome bonuss. All good.. I wagered this bonus, and have left some real money for me... later I made profit and wanted to withdraw. But they just blocked me. Asked me proof that I'm in Faroe Islands. Send them all the proofs...send them all what they asked. With exact dates that I was here in Faroes. But my account in still blocked with my money. Talked to support team, all the time they just say that have to wait have to wait. And nothing is changing. How should I get money from them

Dear Gumpinsh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which documents you sent?
• Did you open an account and play from this specific country?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Gumpinsh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.