Verde Casino - Player’s account has been blocked for VPN usage.

I was blocked for using a VPN, although I wrote that my DNS does not allow me to visit their site and I had to use a VPN

They blocked my account and wrote that I can unblock it but cancel the balance

Why did they block me for VPN and write that I am hiding myself even though I uploaded my documents and bank statement on the same day, it’s just a scam

Dear MariusFLor,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

I have checked the general terms and conditions, and this is what I found (here):

12.7. Masking IP or location is not allowed and we reserve the right to close any accounts and void any bets, bonus and winnings if the account was created or used through the use of IP or geolocation masking technologies including but not limited to VPN and Proxy Servers.

The problem with using the VPN is that you might be involuntarily connected to another IP address that is related to a different casino account in the same gambling establishment, hence, it seems as if you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction.

While I understand that your country is not a restricted geolocation, the usage of VPN is forbidden by the casino and I'm afraid we won't be able to assist you.

Thank you in advance for your reply.

Best regards,

Petronela 

Dear MariusFLor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.