HomeComplaintsVerde Casino - Player is experiencing withdrawal issues.

Verde Casino - Player is experiencing withdrawal issues.

Amount: 30,000 zł

Verde Casino
Safety Index:Very high
Submitted: 02 Oct 2024 | Case closed : 17 Oct 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 weeks ago

The player from Poland faced difficulties in withdrawing money from the casino. Due to the player's lack of response to the Complaints Team's inquiries, an investigation could not be conducted. As a result, the complaint was rejected.

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Public
1 month ago

file

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1 month ago

Hello jarczan86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Verde Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Since when is this issue regarding Germany going on?
  • When was the last time you spoke to the casino and what was it about?


I would like to ask you to respond directly here in complaint by writing your text here, not sending screen shots.

Looking forward to your answer.

Regards,

Nick

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1 month ago

Dear jarczan86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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