The player from Germany claims that he did not receive the free spins. The player stopped responding to our questions and comments, so we had to reject the complaint.
Verde Casino - Player has not received his free spins.
Amount: €100,000
Verde Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Verde Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
ATTENTION BE CAREFUL
Scam VERDE CASINO ***
Despite depositing with a bonus, the paid free spins were not credited to me. The online help couldn't help me and referred me to the technicians. This casino is a total scam. I warn against it!!!
And since I complained about it I can't use any bonus anymore, how ridiculous. They have had problems and I will be punished for it!!!! *******WARNING about this VERDE Casino
Automatic translation:
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1 year ago
Dear houseriderz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you contacted technical support as suggested by the online help?
Have you already played through your bonus?
Please forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.
Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Dear houseriderz
Sorry you've faced issues. Can you please kindly let us exactly what happened and which bonus you did not receive?
Thank you for cooperation!
Kind regards
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1 year ago
Translation
Course with Verde
Hello! Please wait, I'm checking information for you.
01:17
Thank you for waiting. Is it about "Queen Of Fire - Frozen Flames", right?
01:18
Yes
I'm checking your account. One moment please.
01:18
?
Thank you for waiting. Unfortunately, there are temporary technical difficulties. I have forwarded your request to the relevant department. As soon as your request is processed, you will receive the FS.
01:22
Chat is over
my free spins are still missing
Hello! Which bonus do you mean?
02:51
from my last deposit
Can you provide a screenshot of your bonus?
02:53
no, your colleague said you take care of it
I paid and didn't get any free spins
Queen Of Fire
Thank you for waiting! Information regarding your difficulty has been forwarded to the department. It may take time to process and resolve your complexities.
02:55
I have paid and now I want my free spins
Processing and solving your complexity takes time. You have to wait for the final status of solving your difficulty.
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1 year ago
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But the worst:
Since I complained about this I can't use any bonus anymore, how ridiculous. They have had problems and I will be punished for it!!!!
*******WARNING about this VERDE Casino
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1 year ago
Translation
I expect at least to be unblocked dear Verde Casino, that's not possible
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1 year ago
Dear houseriderz, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. Furthermore, it seems that customer support informed you that there were some technical issues and that your spins would be credited to you after the issues are solved.
Do I understand correctly that your account has now been blocked completely by the casino?
