Vera&John Casino - The player's withdrawal has been delayed.

9/9 7:10-$ 9622.20 Withdrawal application (pending)

When I checked around 9/9 18:00, the withdrawal was disapproved and

9/9 17:49 $ 9622.20 Withdrawal Refund

9/9 17:51-$ 9622.20 adjustment

9/9 17:51 $ 84.32 Adjustment

9/9 17:56 Bonus acquisition ($ 100.00)

However, I am convinced that I could not withdraw because the account verification was not completed yet. However, the withdrawal refunded money was deducted with the content of adjustment, and after that, a small amount of money that was incomparable to the original amount was added with the content of adjustment again.

I used the bonus, but this happened after I bet the bonus amount x 10 times and activated it properly to turn the bonus into cash.

Hello 大芽,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with this casino. Please allow me to ask you a few more question, as the case doesn't seem to be clear for us. Do I understad it correctly that the amount of i.e 10 000USD was confiscated and you received back only a small amount? Was the high winning generated from bonus money? If yes, which bonus did you use? Do I also understand it correctly that you are not yet verified in the casino? I hope we will be able to help you resolving this case. Looking forward to your answer.

Regards,

Nick

Nice to meet you, Nick!

Thank you for using Vera John Online Casino.

Each time you apply for withdrawal, the department in charge will review it.

After that examination, this withdrawal was disapproved, and it was confirmed that the withdrawal violated the terms of use, so the winning money was forfeited.

First, as stated in the Terms of Service (3.2), Vera John only registers one account per person, so we report that we have blocked accounts registered elsewhere. I will do it.

From now on, please use only the account registered with [].

(For security reasons, part of the email address is hidden.)

Please note that if you open a new account in the future, all accounts may be frozen and you may not be able to withdraw money.

Secondly, regarding the withdrawal application you inquired about, the department in charge looked at Mr. Oikawa's transaction history.

We have confirmed that you are playing (betting) above the maximum bet amount by playing (betting) with a general bonus.

The above actions are prohibited as described in the General Terms of Use (11) of the campaign.

In the future, please refer to the following and enjoy playing (betting) with a general bonus.

[Maximum bet amount using general bonus in one round]

· All Slots-Within $ 6.25

· All table games-within $ 25

At the same time, please check the details of the bonus and the terms and conditions from the link below.

(PC version) https://www.verajohn.com/ja/about/our-casino-bonuses

(Mobile version) https://mobile.verajohn.com/ja/bonus-info#about-our-casino-bonuses-layer

Please note that in the future, if any act that violates the Terms of Service is confirmed, the winning money may be forfeited.

In addition, regarding the acquisition of a bonus of 100 dollars, the department in charge will judge and present it.

Also, thank you for uploading the required documents for account verification.

We have received the following documents.

[Credit card information (end: 0127)]

Please note that the following documents submitted will not be accepted as they will not be subject to examination.

We apologize for the inconvenience, but please be aware of the following points and upload again.

[Identity verification documents] (Surface)

The required documents must be an image of the entire document (including the four corners).

Please take a picture so that you can see the entire document and all four corners and the document fits in the image before submitting.

[Address confirmation documents]

Please note that the submitted documents will not be subject to examination.

We accept the following documents, so please prepare them before submitting.

--Resident's card

--Water / electricity / telegraph call invoice

--Credit card statement

When I looked at my account, it seems that there is a shortage of registered addresses.

We apologize for the inconvenience, but if you change the address from the account settings page to the current correct address in advance, the time required for account verification will be shortened, so please cooperate.

We are looking forward to your continued submission of the following documents.

[Identity verification documents] (back side)

[Identity verification document (front side) + face photo]

Please bring the "Identity Verification Document (Surface)" to be submitted as an identity verification document next to your face and take a picture so that you can see the entire face (chin to head).

* Please take a picture so that you can clearly see both the "identity verification document information" and the "customer's face".

If you have any questions regarding document review, please feel free to contact us.

Thank you very much.

-----------------------------------

I received a reply from support with this kind of content. As far as I can see, Vera John said that one stake in a slot should not exceed $ 6.25 if you are using a deposit bonus. I was playing with a $ 10 stake, so it was confiscated.

In the future, I would like to play while reading the terms of use properly. I'm sorry to have taken the trouble.

Dear 大芽,

I'm really sorry that it ended this way. I can confirm from my experience that it is a very common that the players forget to check the rules of bonuses and almost every casino has a max bet limit while using a bonus, some of them even with real money. Please always read carefully all the terms and conditions before even depositing into a casino to avoid any troubles in the future. I'm glad you contacted us anyway and please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed.

Best regards,

Nick

Casino.guru