Vera&John Casino JP - Player's winnings have been confiscated.

They unjustly confiscated 760,000 Yen for no reason whatsoever.

Apparently, it was wrong for me to try withdrawing high dividends right after making a deposit, as they didn't approve my withdrawal of 1,300,000 Yen at all.

Moreover, when I tried to withdraw the remaining 760,000 Yen after spending some, they completely confiscated it.

This is extremely malicious.

Dear p8252hgjzg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do you currently have access to your casino account?
• Could you please clarify how much you deposited and wagered before you requested a withdrawal?
• Did you activate any bonuses on top of your deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I can access my casino account, but I was playing at a pachinko parlor.

Access is restricted only to the pachinko parlor.

The deposit was $200, and the bet amount was reduced from a maximum of $8,100 to $5,000, so I bet more than $3,100.

I used the bonus but it was discarded when I made a withdrawal.

Thank you very much.

Thank you very much, p8252hgjzg, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello p8252hgjzg,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Vera&John Casino JP to join the conversation.

Dear Vera&John Casino JP,

Can you please provide more information on how the player supposedly breached your terms and conditions? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru

Hi all,

Thank you for your post and we apologize for the inconvenience caused.

Regarding this case, we received a notification from the game provider about a gameplay check, which led to the account lock. There appears to be some suspicious activity related to this player's gameplay on Pachinko-kan.

This activity was interpreted as a breach of our terms and conditions, and as a result, we had to take action on the player's account as mentioned. We have also notified the player of this decision and the reasons behind it via email.

We sincerely apologize the inconvenience again however it is unfortunately hard for us to change this decision due to the reasons above. 

Thank you.

Dear p8252hgjzg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It is extremely malicious for pachinko parlors to hype up certain games as popular, but then confiscate your winnings when you actually play those games.

There are many players in the pachinko hall.

This is because VeraJohn is taking more dividends than expected from players.

I understand that the confiscation is done with a reason as a measure.

If the casino loses, they have to confiscate the money, so there is no fairness whatsoever.

Thank you for the response and the provided information via private channels Vera&John Casino team.

Dear p8252hgjzg,

We have been informed about your suspicious play, but no evidence has been provided to us due to the casino's privacy policy. Without the necessary evidence, we are unable to reach a clear and fair decision regarding whether your gameplay gave you any unfair advantage. I recommend you submit a complaint to the casino gaming authority, Curaçao Antillephone N.V. (complaints@gaminglicences.com) as if they decide in your favor the casino will be required to pay the winnings to you.

Please let me know (michal.k@casino.guru) once you submit a complaint to Curaçao Antillephone N.V., this will help us maintain a record of it. Feel free to update me on how they decided. Sadly apart from this, there's little more we can do to assist you.

Dear p8252hgjzg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear p8252hgjzg,

Since we have not heard back from you regarding the casino team's explanation or if you still need any additional help, we have to close this complaint as rejected. We appreciate the cooperation of the casino team.

If you face any problems with this or any other casino in the future, please feel free to reach out to us, p8252hgjzg, and we will try to assist you to the best of our abilities.

Best regards,

Michal

Casino Guru