The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vemapostar Casino - Player claims that payment has been delayed.
Amount: €1,600
Vemapostar Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good night,
I've been trying to make a withdrawal from this house since yesterday, it was canceled because I had three withdrawals made in a row, two of €300 and one of €1000.
In this, they asked me to make a withdrawal with the whole amount together, that's what I did and it was canceled again, the reason was that at the moment they are not making withdrawals through the method I chose which was mastercard, which is strange because they have this option on the website for a maximum amount of €3000.
Now they ask to do it through the bank transfer method.
Let's see if this is what is resolved, I send attached photos of this whole story.
When I have news, I'll let you know.
Note: Account is verified with all necessary documents for withdrawal
Automatic translation:
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1 year ago
Dear Flavio-23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Good afternoon,
I already received the money, thank you
Automatic translation:
Public
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1 year ago
Dear Flavio-23,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
