HomeComplaintsVelobet Casino - Player’s withdrawal requests are getting rejected.

Velobet Casino - Player’s withdrawal requests are getting rejected.

Amount: £3,000

Velobet Casino
Safety Index:High
Submitted: 02 Nov 2023 | Case closed : 22 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United Kingdom is having issues withdrawing his winnings. Each attempt to withdraw through SEPA by entering the IBAN number results in rejection. The complaint was rejected as the player stopped responding.

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1 year ago

I’m trying to withdraw the money through SEPA I enter the IBAN number and request to withdraw my winnings and it keeps saying rejected.

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1 year ago

Hello Hayleybbz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

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yes my account is verified I was having trouble with this at first so I sent a email to support@velobet.com and somehow my account is verified but I received no reply from the email so I’m not sure if emails are getting read. I made a deposit with real money and it also gave me a bonus because you can’t bet over 4.50 with active bonus and I tried to withdraw 4000 and it said I have a active bonus so I kept on playing and now I can bet over 4.50 and it’s allowing me to withdraw so it’s my money it’s just keeps saying rejected when I’m trying to withdraw I’ve tried making a deposit with a different card to see if that will allow me to withdraw.

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1 year ago

Hello Hayleybbz,

Can you please forward the communication between you and the casino regarding this complaint to nikolas.b@casino.guru?

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1 year ago

Dear Hayleybbz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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