The player from Azerbaijan faces account closure after multiple verification requests, including a video verification. Despite never taking any bonuses, the casino claims violations of rules 9 and 10, leading to her account being blocked and payments withheld, with only a partial payout of 405 USDT received from a deposit of 507 USDT.
Velobet Casino - Player's account has been closed due to false violations.
Amount: 700 ₮
Velobet Casino
Safety Index:HighSafety Index
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8.1
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Case opened
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Case summary
19 hours ago
Public
Public
1 week ago
Hello.I was at this casino. After this I tried to withdraw and they requested verification. I finished it successfully. Later they requested another one verification with video, holding me id and paper and pronouncing requested info. I completed it successfully. After that suddenly they said that my first verification is fake and i need to complete verification again. I did it.
And the next day they said that i violated rule 9 and 10,and they close my account regarding these reasons read rule 9 and 10,it says for bonus violations they can close my account. I want to ensure you that i NEVER took any bonus, and send you screenshot proving it.
They don't want to pay and created fake rule violation, please help me to get my money back and solve this situation.
At the moment,my account in block,they paid 405 usdt from 1130,however my deposit was 507 usdt,they paid 405 usdt and blocked my account.
Public
Public
1 week ago
Hello peremoga,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Velobet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Would it be possible to forward the same documents you sent to the casino to nikolas.b@casino.guru?
- Is your account currently closed and if yes, since when exactly?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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